Switchboard Resource Centre Operator, Cpt

4 months ago

Welland, Canada Niagara Health System Full time

Regional Resource Centre Operator carries out all activities associated with smooth functioning of the hospital switchboard operation and Resource Centre operation by processing incoming/outgoing calls for all NH sites, Providing information, paging, and responsibility for NH on call schedules, handling of all codes, and after hours paging for all NH on call staff. Staff are also responsible for communication when downtime and emergency procedures are in effect. Processing requests for maintenance, biomed and housekeeping for all NH sites, contacting on call staff for call backs using an online model, scheduling as required. Ability to work all shifts, weekends and holidays.

**QUALIFICATIONS**:

- Post-Secondary Diploma
- Medical Terminology Certificate
- One year related experience within Switchboard/Resource Centre, Call Centre, Dispatching or clerical experience in a hospital setting
- One year with EZ Call, patient transport and on call process
- Demonstrated working knowledge of computer software including Microsoft Outlook, AIMs, QFM, Arc Solutions and Meditech Systems
- Demonstrated work experience in multi-tasking and ability to work well under pressure
- Strong written and verbal communication skills
- Experience in operating office equipment such as: cell phone, photocopier, fax, printer, multiple line telephones & headset
- Accurate keyboarding skills with a minimum of 50 w.p.m.
- Must have the manual dexterity required for handling equipment and supplies
- Demonstrated commitment to patient/client centered care.
- Compliance with confidential requirements under the Niagara Health Privacy Policy
- Demonstrated customer service skills along with professional and informative attitude while interacting with the public, patients, employees and medical staff while working in a fast paced, intense environment while remaining calm
- Physical and mental capabilities to perform the duties of the position such as multitasking, keyboarding and working in a fast-paced, stressful environment
- Ability to work effectively within a multi-disciplinary team
- Must be available for all shifts, vacation replacement, sick time and paid holidays
- Consistent and regular attendance required.
- Proficiency in both official languages (English & French) will be considered an asset.
- Vaccines (COVID-19 and others) are a new hire requirement of the job unless you have an exemption based on medical or on a ground pursuant to the Ontario Human Rights Code.
Recruitment Specialist: Breanna Addabbo
- We are especially interested in connecting if you _
- Value diversity, equity and inclusion; _
- Are excited about being part of a respectful and hard-working team in the beautiful Region of Niagara;_
- Identify as a member of one or more of the following equity-deserving groups: Indigenous, racialized, persons with disabilities, persons of diverse sexual orientations and gender identities and all others who may contribute to the further diversification of ideas._
- Have background or expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service._
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._

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