Customer Service Manager

4 months ago


Brantford, Canada Leon's Full time

Overview:
**LEONS IS CURRENTLY HIRING FOR A CUSTOMER SERVICE MANAGER**

**WITH CANADA’S MOST SUCCESSFUL HOME FURNISHING RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO**

Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.

Presently, Leon’s is looking for talented applicants for position of Customer Service Manager.

***

**RESPONSIBILITIES**
- Managing the after-sales service team
- Ensuring all customers experience our industry-leading customer service
- Liaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently met
- Managing parts, repairs, manufacturer returns and damaged product
- Training and people development
- Interviewing and hiring
- Scheduling; ensuring provincial legislative requirements are met
- Managing performance and developing action plans
- Ensuring company policies and procedures are met
- Other duties as assigned

**REQUIREMENTS**
- High energy
- Strong leadership and customer service skills; previous management or supervisory experience in a retail environment preferred
- Highly organized with the ability to manage multiple priorities and departments
- Ability to train and develop others to succeed
- Goal oriented
- Ambitious and eager to grow
- Willingness to relocate advantageous but not necessary
- And most importantly, a POSITIVE ATTITUDE

**WHY LEON'S?**
- On-going training and development to ensure your success
- A fast-paced, dynamic and fun environment with a great team
- A generous employee discount program
- Profit Sharing
- Benefits Plan

**Honesty. Integrity. Hard work. Family**.

**ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW



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    Overview: **LEON’S IS CURRENTLY HIRING A CUSTOMER CARE MANAGER** Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support...