Icg Usage Analytics Technical Lead

2 weeks ago


Mississauga, Canada Citi Full time

We are seeking a highly skilled and experienced Usage Analytics Technical Lead with expertise in Glassbox and Piwik technologies, for ICG business. As the technical lead for ICG Usage Analytics platform, you will be responsible for driving the development and implementation of our analytics platform, leveraging Glassbox and Piwik technologies to provide real-time insights into customer interactions and behaviors. Your proficiency in web analytics and reporting, along with your team leadership abilities, will be instrumental in shaping the success of our product and ensuring our clients receive actionable data to enhance their business strategies.

**Responsibilities**:

- Technical Leadership: Provide strong technical leadership to the ICG Usage Analytics team. Lead by example, mentor team members, and promote a culture of collaboration, innovation, and excellence.
- Analytics Platform Development: Oversee the design, development, and maintenance of the ICG Usage Analytics platform, utilizing Glassbox and Piwik to capture, process, and analyze customer data effectively.
- Glassbox and Piwik Expertise: Demonstrate in-depth knowledge and hands-on experience in Glassbox and Piwik analytics. Leverage these tools to implement advanced tracking mechanisms, ensuring comprehensive data collection for insightful reporting.
- Data Analysis and Insights: Work closely with data scientists and analysts to interpret the captured data, derive meaningful insights, and generate actionable reports for our clients. Help clients make data-driven decisions to optimize their digital customer experiences.
- Reporting and Visualization: Develop user-friendly and visually appealing reports and dashboards using Glassbox and Piwik analytics data. Enable clients to easily interpret and access key performance indicators and metrics.
- Integration and Scalability: Collaborate with cross-functional teams to integrate ICG Usage Analytics capabilities seamlessly into existing client platforms. Ensure the system is scalable and capable of handling large volumes of data.
- Performance and Security: Implement best practices to ensure the security and privacy of customer data in compliance with relevant regulations. Optimize platform performance for quick data processing and reporting.
- Testing and Quality Assurance: Collaborate with the QA team to design and execute comprehensive testing plans for the ICG Usage Analytics platform. Verify data accuracy and report functionality to maintain a high standard of quality.
- Continuous Improvement: Identify opportunities for improvement in the analytics platform, processes, and methodologies. Implement automation and optimization strategies to enhance efficiency and data accuracy.
- Collaboration and Client Support: Work closely with product managers, sales, and customer support teams to understand client needs and provide technical support and expertise during client engagements.

Qualifications:

- 8 plus years of relevant technical experience.
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- Proven experience in web analytics and reporting, with a specific focus on Glassbox and Piwik technologies.
- Experience in designing and developing analytics platforms, preferably in a SaaS environment.
- Solid understanding of data collection methodologies, data processing, and reporting techniques.
- Familiarity with data privacy regulations and security best practices.
- Strong analytical skills and the ability to interpret data into actionable insights.
- Excellent leadership, communication, and interpersonal skills.
- Proven track record of leading successful analytics projects and teams.

Citi Canada is an equal opportunity employer. Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law. Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.
- **Job Family Group**:
Technology
- **Job Family**:
Applications Development
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



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