Customer Service Agent 3

3 weeks ago

Greater Sudbury, Canada Serco North America Full time

Position Description:
This role has a starting hourly rate of **$22.95**

Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.

Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.

**Purpose of the Job**:

- Provides information and assistance related to driver examination services.
- Reviews information, determines test(s) requirements, and conducts/processes transactions and exams inside the DriveTest Centre.
- Assists in the smooth and efficient administration of examinations, including preparation of test takers entry, invigilating, the distribution of exam materials, and the collection of examinations.
- Ensures the fair and proper conduct of examinations.
- Creates a calm, professional, and supportive environment that enables applicants to perform to the best of their abilities.
- Provides Security Guard Testing (SGT) examination services support.

**Primary Duties and Responsibilities**:

- Responds to inquiries related to driver licensing, determines applicant status, and provides information regarding test/re-test procedures and regulations relating to all classes of licences.
- Investigates problems or errors in licence records and initiates corrections.
- Captures applicant photos, administers vision tests to ensure minimum requirements are met, and provides referrals to vision specialists.
- Collects applicable fees accurately.
- Conducts and processes knowledge tests, dispatches road test appointments, provides results, issues temporary driver’s licences, and processes licensing changes.
- Identifies licence exchange privileges and/or test requirements for driver’s licence applicants from other countries, provinces, and jurisdictions; assesses foreign licence eligibility, translations, and letters of authentication from other countries.
- Contacts members of the public to communicate information and correct errors.
- Administers commercial licence renewals, including accepting medical examination reports and criminal record checks.
- Escalates customer concerns and redirects customers to other government agencies, when required.

Qualifications:
To be successful in this role, you must have:

- Fluency level in French and English.
- Valid Ontario class “G” of licence is required.
- 1-4 years of customer service experience in a service environment is preferred to include, but not required:

- Airline Industry
- Financial Industry
- Banking Industry
- Federal and Local Government Services
- Healthcare Industry
- Must have and maintain an acceptable driving record.
- Intermediate-level computer skills in Microsoft Office are required.
- Touch-typing and data entry.
- Must be able to perform physical duties of the position, this may include sitting or standing for extended periods of time and entering and existing vehicles up to 30 times per shift.
- ** Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.**
- **Employee hours vary based on customer demand and location’s operating hours._
- **This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._
- **This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._

If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team

Company Overview:
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every bran

  • Customer Service Agent 3

    3 weeks ago

    Greater Sudbury, Canada Serco North America Full time

    Position Description: This role has a starting hourly rate of **$21.86**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who...

  • Customer Service Agent 3

    2 weeks ago

    Greater Sudbury, Canada Serco North America Full time

    Position Description: SERCO is offering a **$2,000 dollar** sign-on bonus for this position, and this roles has a starting hourly rate of **$21.18**! Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56...

  • Customer Service Agent

    3 weeks ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Customer Service Agent

    2 weeks ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Customer Service Agent

    2 weeks ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Customer Service Agent

    2 weeks ago

    Greater Sudbury, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more...

  • Customer Service Agent

    1 week ago

    Greater Sudbury, Canada Executive Aviation Part time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you! In Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even...

  • Customer Service Representative

    3 weeks ago

    Greater Sudbury, Canada ClaimSecure Full time

    Reporting to the Manager, Customer Response Centre, the Customer Response Centre Agent is responsible for answering phone inquiries received from ClaimSecure’s plan members, plan sponsors and various Healthcare Providers. The Customer Response Centre Agent is the primary contact and will be responsible for assisting them with their inquiries in an...

  • Customer Service Representative

    4 weeks ago

    Greater Sudbury, Canada ClaimSecure Full time

    Exciting Opportunity: Join the Customer Response Centre as an Agent! As a Customer Response Centre Agent, you'll embark on a challenging journey as the main point of contact for ClaimSecure's plan members, plan sponsors, and Healthcare Providers. Your mission will involve handling phone inquiries with enthusiasm and precision to uphold our excellent service...

  • Customer Service Representative

    1 week ago

    Greater Sudbury, Canada ClaimSecure Full time

    Exciting Opportunity: Join the Customer Response Centre as an Agent! As a Customer Response Centre Agent, you'll embark on a challenging journey as the main point of contact for ClaimSecure's plan members, plan sponsors, and Healthcare Providers. Your mission will involve handling phone inquiries with enthusiasm and precision to uphold our excellent service...

  • Guest Service Agent

    1 month ago

    Greater Sudbury, Canada Days Inn By Wyndham Sudbury Full time

    Overview: We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This is an exciting opportunity to work in the hospitality industry and be part of...

  • Customer Service Agent

    6 days ago

    Sudbury, Ontario, Canada Executive Aviation Full time

    Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with youIn Sudbury you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at...

  • Station Service Attendant and Counter Sales Agent

    4 weeks ago

    Greater Sudbury, Canada Via Rail Canada Full time

    -Reference Number: CSA-SA_SUDBURY_052024 Status: Permanent - Part time Job Category: Customer Service City: SUDBURY Province: Ontario Annual Salary / Hourly Rate: 29.99 Number of positions to be filled: 1 Application Deadline: 2024-04-16 Description: VIA Rail Canada Inc. is currently seeking for 1 Agent to work for its Capreole-Sudbury stations. The...

  • Guest Services Agent

    2 weeks ago

    Greater Sudbury, Canada Horizon North Full time

    Company Description **WHO ARE WE?** We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by...

  • Customer Service Advisor

    2 weeks ago

    Greater Sudbury, Canada Victory Lube Vehicle Service Centers Full time

    **About Us**: Uniglass Plus is deeply rooted in the Sudbury community, proudly serving as a locally owned and operated business. As an affiliate of Victory Lube, we specialize in providing top-notch automotive maintenance solutions to our valued customers. Our services include windshield repair, replacement, tinting, and more. Committed to excellence, we...

  • Eastlink Authorized Agent

    2 months ago

    Greater Sudbury, Canada Eastcore - Eastlink Authorized Agent Full time

    EastCore is a leading sales company based in Bedford, NS. Our company specializes in face-to-face customer acquisitions for some of Canada’s most recognizable brands. The majority of our focus is within the cable and telecom industry representing one of Nova Scotia's most prominent telecom brands, Eastlink. We are looking to add friendly, goal-driven...

  • Customer Service

    3 weeks ago

    Greater Sudbury, Canada CORE Industrial Gases Full time

    **Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...

  • Customer Service

    2 weeks ago

    Greater Sudbury, Canada CORE Industrial Gases Full time

    **Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...

  • Customer Service Representative

    3 weeks ago

    Greater Sudbury, Canada Sani Marc Inc Full time

    **Customer Service Representative - Wood Wyant**: Emploi Full-time - **Agent/Clerk - Customer service** Branch: Sudbury -Sudbury Ontario P3B 2E5 **As soon as possible**Schedule: Monday to Friday (Day) **Salary**:21$/h **Description: **Working at Sani Marc means**: - ** Taking ownership and accountability** for your responsibilities; you are entrusted to...

  • Letter Carrier

    1 week ago

    Greater Sudbury, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 179509 Business Function: Delivery Agent or Letter Carrier Primary City: Sudbury Other Location(s): Province: Ontario Employment Type: On Call Employment Status: Temporary Language Requirement: English or French Essential (Either/OR) Number of Vacancies 7 **Salary**: $22.68 Canada Post is an exciting place to work! And you can be part...