Bar Manager

6 months ago

Kelowna, Canada Bar One Full time

Bar One is a casual environment where our guests can enjoy great food, paired with quality drinks. At Bar One we believe that our attention to detail in our service is where we can really separate ourselves from neighboring pubs, bars, and lounges. Whether it is to catch a sports game with friends, relax with a cocktail after work, or enjoy a night out with that special someone, we provide our guests with the best possible experience every time.

**Primary Focus**:
The Bar One Manager is responsible for running the bar as a partner to our management personnel while upholding service and quality standards.

**Scope**:
The Bar One Managerreports to the General Manager, assists with the supervision of approximately 5 - 15 crew members, and has a strong commitment to guest satisfaction and Bar One Core Values when interacting with others.

**Duties and Accountabilities**:

- Oversees a shift by leading other hourly employees in execution of and adherence to brand standards
- Coordinates and directs restaurant activities during the shift based on guest traffic flow
- Monitors sales, employee hours, and guest counts throughout the shift to ensure proper staffing
- Directs hourly employees to fulfill their job duties and priorities
- Coaches employees on guest service skills, the service cycle, and other guest focused activities to meet or exceed guest service standards
- Interacts with guests and inquiries about food and service
- Addresses complaints promptly in a courteous manner and notifies the manager of any issues
- Follows correct management cash handling procedures
- Monitors employee break procedures to be sure breaks are taken as scheduled and according to federal, provincial or local regulations
- Completes shift walkthroughs, and takes corrective actions when needed
- Monitors interior and exterior of building for cleanliness, safety and appeal throughout shift
- Uses proper procedures for handling guest and employee emergencies and security incidents
- Maintains compliance with employment policies, to include all provincial, local and federal regulations
- Works with management personnel to build strong team relationships and a positive work environment
- Completes first interviews and works with the General Manager to fill all open service staff positions in Bar One.
- Assists management staff with hourly employee training and development
- Responsible for controlling liquor costs and labor costs within Bar One.
- Must complete a liquor order each week, and manage inventory levels.
- Performs an inventory count on a weekly and monthly basis.
- Completes Bar One schedules and assists the management personnel in ensuring we fill all shifts based on business needs.

**Working Conditions**:
This role is based in a fast-paced lounge environment with administrative office duties as required. Shifts may be scheduled on weekends, evenings, and holidays.

**Qualifications**:

- High school diploma or GED certificate
Preferred to have Management Food Safety Certification
- Consistently display can do attitude on a daily basis
- Proven ability to problem solve and handle high stress situations
- Strong communication skills and the ability to communicate effectively with all levels within the restaurant both orally and in writing in the English language
- Ability to read and implement instructions
- Basic math and cash handling skills
- Able to work around potentially hazardous chemicals
- Must be able to lift and carry supplies and equipment up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers and freezers
- Must have sufficient mobility to move and operate in confined work area.
- Must work inside and outside
- Must be able to observe staff and all aspects of restaurant operations
- Must be able to stand and walk throughout a 4 to 8 hour shift
- We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law._

**Salary**: From $47,000.00 per year

**Benefits**:

- Discounted or free food
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift

Supplemental pay types:

- Bonus pay
- Tips

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 3 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Serving It Right (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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