Resource Worker

2 weeks ago

Toronto, Canada St. Jude Community Homes Full time

St. Jude Community Homes provides supportive housing to people challenged by mental illness. The organization operates on strong principles of community development and recovery to facilitate a supportive community where individuals can live, learn and grow.

The Program Resource Worker is pivotal in accomplishing organizational objectives by:

- Providing support services to residents on a daily basis;
- Promoting individual and group development among residents;
- Providing residents with information and linkages to the broader community in which they live.

**Department**:Programs and Services

**Reports to**:Program Manager

**Salary**: $25.38 - $28.16 per hour commensurate on experience and qualifications

**Provides Support Services by**:

- maintaining responsibility for a designated resident group;
- developing and maintaining a positive, friendly and respectful relationship with all residents, staff and Board members;
- collaborating closely with residents’ externals supports;
- connecting residents with external supports (case management, PSWS etc.) as needed;
- engage residents as full collaborators in service planning, delivery and evaluation;
- providing a safe environment and community for the residents to live and participate in;
- encouraging residents to focus on their abilities and challenge their weaknesses;
- facilitating involvement in their home community with other residents;
- working in partnership with residents in program planning;
- providing understanding and compassion when residents are experiencing challenges;
- assisting residents in setting personal goals and providing necessary skills training;
- recognizing when residents are experiencing health related concerns and able to address these concerns appropriately;
- assisting with resolving conflicts through mediation and dialogue;
- providing crisis intervention when necessary and reporting critical incidents to the program manager or designate in a timely manner.

**Provides Residents with Information of Community Programs by**:

- assisting residents to discover and utilize community resources;
- working with residents on planning and facilitating outings/social activities;
- when appropriate attending the outing(s);
- fostering community partnerships and on-going liaison with various agencies;
**Participates to Enable Accessible Client Services by**:

- ensuring policies and practices related to accessibility are adhered to;
- ensuring principles of dignity, independence, integration of services and equity of opportunity are followed when providing services to individuals with disabilities;
- Being alert to barriers that present individuals from participating freely;
- Avoid attitudes that discriminate or stereotype;
- Attend all required training sessions

**Promotes St. Jude Community Homes by**:

- representing St. Jude Community Homes in the broader community in a professional manner;
- explaining to referring agencies and the community at large the objectives and work of St. Jude Community Homes;
- responding to general enquires;
- establishing and maintaining communication with service related agencies when necessary;
- participating in social activities and special events;
- liaise as needed with significant involved others or residents, with their permission, on significant issues.

**Skills and Qualifications**
- Completion of post-secondary education mínimally with a college diploma in social services or in a related field.
- Minimum three years of experience working with people who have experience trauma, homelessness and mental health challenges.
- Experience fostering community development through programs and practices that promote recovery
- Organizational and time management skills coupled with strong interpersonal and team work skills;
- Ability to cope with stressful situations and manage crisis in a professional and timely manner.
- Demonstrated organizational skills, flexibility and adaptability.
- Knowledge and experience providing service to individuals living with a range of disabilities
- Demonstrated ability to provide holistic support, which may include: mental health, addictions counseling, basic life management skills, assertive communication, setting goals and managing change.
- Ability to facilitate and work with groups.
- Ability to coach and promote healthy, active balanced lifestyles.
- Working knowledge of community agencies as well as educational and rehabilitation programs.
- Demonstrated strong ability to work independently.
- Demonstrated ability to communicate effectively in English, both verbally and in writing. Certificates in First Aid, CPR, Crisis Prevention and Intervention and Occupational Health and Safety an asset.
- Willingness to grow professionally.
- Bilingualism is an asset.
- Proficient in word processing and spreadsheets

**Job Types**: Full-time, Part-time, Casual, Permanent

**Salary**: $25.38-$28.16 per hour

**Benefits**:

- Casual dress
- Dental care
- Disabil

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