Residential Property Manager

3 weeks ago

London, Canada Old Oak Properties Full time

**Role Summary and Purpose**:
The Property Manager oversees the day-to-day operations of the properties and building management staff within the assigned residential portfolio. The focus will be on maintaining and increasing the value of assets, performance management, and motivating staff to ensure the best product offering and customer experience. To be proactive and foster continuous improvement while promoting a team-oriented work environment, to provide high customer and employee satisfaction.

**Responsibilities**:
**Property Management, Services & Operations**
- Ensure all property services are delivered with the highest level of care, diligence, efficiency, and consistency to ensure the maximum experience for customers. Strive for low/reduced tenant turnover.
- Perform regular inspections of buildings and grounds, ensuring cleanliness and adequate maintenance to meet/exceed Old Oak’s standards within our portfolio. Follow up as required. Ensuring properties follow proper standards for presentation to customers.
- Work closely with Maintenance and Operations staff to ensure all physical components of sites are maintained to Old Oak’s standards.
- Oversee preparation of verbal and written communications to residents, addressing operational issues, memorandums, and cyclical activities for building maintenance.
- Oversee/Identify any areas of risk exposure and/or liability and take adequate steps to minimize risk.
- Establish, maintain, and promote excellent relations with all internal and external customers, contractors, and trades.
- Oversee annual in-suite maintenance inspections, identifying issues and/or areas of concern, and following up accordingly to ensure the issue is resolved.
- Perform quarterly inspections of vacant units to ensure cleanliness, required maintenance/repairs completed, etc. to minimize vacancy loss and ensure overall market readiness of units.
- Work closely with the administrative, building management, and maintenance teams to promptly resolve customer-related issues and concerns related to the assigned portfolio(s).
- Life Safety - Ensure compliance with Fire Safety Plans - confirming daily, weekly, monthly, and annual testing/inspections are being performed and documented accordingly.
- Enforce company and building policies, with respect to execution and delivery of building/grounds services.

**Employee Leadership & Development**
- Work closely with HR and the Director of Property Management to assist in facilitating full-cycle recruitment (screening, interviewing, hiring, onboarding) of new employees.
- Lead, supervise, and support the administrative and building operations teams with a collaborative approach to ensure team cohesion, effectiveness, engagement, and communication.
- Promote success within existing teams by providing continuous training/skill development opportunities and constructive feedback regarding performance.
- Uphold Old Oak’s culture and core values, making continuous efforts to ensure employees feel safe, respected, and heard in the workplace.
- Provide direct supervision, direction, and support to on-site teams to facilitate success.
- Identify growth potential and opportunities for advancement for employees.
- Legal & Administrative
- Review monthly Accounts Receivable and rent Collection reports, ensuring established procedures are followed.
- Verify and approve invoices, and create Purchase Orders (PO’s) related to properties managed; working with Accounts Payable to ensure accuracy and compliance.
- Ensure any relevant industry legislation and established corporate and departmental policies/procedures are followed and compliant.
- Oversee preparation of RTA forms (N5, N7, L1, L2, etc.) prepared by our Legal Administrator.
- Address pertinent tenant concerns when necessary.
- Attend LTB hearings when occasionally required.

**Qualifications**:

- Secondary School Diploma required.
- Three (3) years of Property Management experience, with at least two (2) years’ experience in Residential Property Management.
- Demonstrable leadership skills required.
- Exceptional organizational, interpersonal, and communication (both written and oral) skills required.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Ability to comprehend and interpret financial statements.
- Experience with building systems and general maintenance.
- Experience with Yardi Voyager, Rent Café, and/or similar systems preferred.
- Clear police background check
- Vehicle required to travel to various sites (All within London, ON).

**At Old Oak**:

- We demonstrate integrity in everything we do;
- We keep our people, our customers, and our community as our priority;
- We are a company where people want to be

**What We Offer**:

- Certified Great Place to Work®
- A company that gives back to the local community
- Opportunities for subsidized professional development
- A friendly, fun, and safe team-oriented work environment
- Room for futu

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