Account Manager

2 months ago

Toronto, Canada Dyson Full time

**Summary**:
**Salary**:
Competitive

Team:
Sales

**Location**:
Canada - Toronto Office

**About Us**:
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge - more categories, more locations and more people. Dyson launched in Canada in 2006 with our headquarters in the heart of Toronto, where we’ve been recognized as one of the top employers to work for. In recent years, we’ve expanded our reach and grown exponentially across many teams, from digital and direct, to field sales, and our growing number of Dyson Demo stores.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

Dyson has a reputation for developing products that are both different and better. But coming up with revolutionary products is just the beginning - our success relies on our ability to get our products in the hands of owners. This is where our Sales team comes in. As an Account Manager - Direct you will lead and manage Dyson’s sales strategies across Dyson Demo Stores and Customer Care channels and ensure alignment with marketing, sales, finance, supply chain, and IT functions to achieve our P&L objectives. Responsibilities include forecasting, analyzing, reviewing, recommending and building strategic and tactical plans in partnership with channel leads that drive Dyson Canada’s Direct business, along with exceptional experience & performance, all the while questioning convention and looking at new ways to do things.

**About the Role**:
Support the Canadian vision to drive exceptional experience and profitable growth through direct sales channels with a focus on Dyson Demo Stores and Customer Care channels:

- Deliver assigned budgets on monthly, quarterly and yearly basis and develop actions in partnership with department leads to achieve the agreed plan.
- Ensure integration of national activities and promotions into Dyson Demo Store and Customer Care plans, while recommending bespoke activations for those channels and driving them to execution in partnership with channel leads.
- Lead forecasting for Dyson Demo Stores and Customer Care channels at product level as required, including spares & accessories.
- Act as the point person for Customer Care and Dyson Demo Store sales communications, not limited to forecasting, supply, Direct and sales meetings.
- Monitor Direct sales and inventories; identify opportunities and assess related risks; gain consensus and approval from internal stakeholders; communicate and implement proposed action plans.
- Lead Spares & Accessories (S&A) forecasting to support promotional plans, NPD, and loyalty/GWP initiatives. Manage S&A inventory while recommending initiatives including offers/events and building on customization efforts.
- Sales and administrative support for initiatives including but not limited to Live Shopping, Peak Planning, and team meeting support and facilitation.
- Build operational knowledge and customer insights through Customer Care channel to influence sales and forecasting approach.
- Accountability for all business processes related to the position and working cross-functionally with channel teams, eCommerce, finance, and legal.
- Oversee the implementation of the sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring direct competitiveness online and offline.
- Work in partnership with the other Direct channel owners (3rd party marketplaces and eCommerce) to identify and implement opportunities to drive conversion, cross-sell and up-sell.

Develop personal business skills, to enable greater levels of contribution to the organization:

- Seek out and assess growth opportunities. Strive for personal excellence.
- Act with urgency to make the most of opportunities to accomplish business goals.
- Develop expertise in all Dyson products.
- Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
- Identify problems, root causes, and determine solutions.
- Effective storytelling, communication, and ability to influence all areas of the organization to drive Direct ambitions.

**About You**:

- Bachelor’s Degree in Business or related field preferred
- 2+ years account management experience: Direct to Consumer experience strongly preferred
- Strong data analytics, P&L proficiency and ability to optimize ROI
- Diverse experience working with supporting departments, including operations, channel management, category management and finance required
- Proven track record of budget/forecast delivery
- Ability to think creatively and develop long-term plans for product launches which maximize brand awareness and profit, while considering channel conflicts
- Good customer and cross functional interface capabilities; excellent presentation and influencing skills
- Ability to ac

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