Manager, Clinical Services/program Operations
5 months ago
**Manager, Clinical Services / Program Operations**
BC Children’s Hospital
Vancouver, BC
- The PainCare 360 and Palliative Care Clinical Operations Manager will provide leadership to the developing program at BC Children’s Hospital, which aims to increase the capacity and augment the care for pediatric pain across the site, focusing on making comfort a priority, innovation, and continuous quality improvement. The scope of the PainCare 360 program provides direct inpatient and outpatient interdisciplinary services and guides pediatric pain evidence-based practice and knowledge translation, collaborating province-wide to promote equitable pain care for all children and youth. This role offers unique opportunities to engage with multiple programs and teams across the site, making connections, collaborating with a broad network of services, and engaging family partners, organization partnerships, and service providers in care delivery to improve practice. This position requires an experienced operational and clinical leader who demonstrates systems-level thinking, values-based leadership, and quality management and negotiation skills. Inspirational and collaborative leadership that promotes teamwork and integrated service delivery across sectors will be a vital asset for this position, as well as a demonstrated understanding of the clinical and psychosocial complexities of the population._
Job Summary:
The Manager, Clinical Services/Program Operations, reports to a Director and in co-management with a Medical Director, and provides clinical and operational leadership, management expertise and is responsible for the effective and efficient management of a designated front-line clinical patient/client care department or program that is delivered through multi-disciplinary health care team(s) in a hospital or community-based direct patient/client care setting.
The Manager creates and promotes a practice environment that is focused on evidence-based improvements to patient/client-centered care that supports opportunities for research, learning and teaching for students and staff. The Manager models joint decision-making and alignment in goals and objectives, and ensures the provision of an inter-professional work environment and care through the maintenance of working relationships and liaison with medical, professional practice, administrative and other leadership positions.
**What you’ll do**
- Develops strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborates with colleagues including medical and practice leaders in support patient/client -focused and integrated care.
- Ensures consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
- Provides overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manages and supervises staff.
- Manages clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Defines an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
- Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
- Develops effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develops the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinates contract management if required.
**What you bring**
**Qualifications**:
- A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred.
- Minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years worki
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