Night Auditor/front Desk Agent

6 months ago

Winnipeg, Canada Courtyard Marriott Winnipeg Airport Full time

Night Auditor / Front Desk Agent

Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

**Primary Responsibilities**:
Includes, but not necessarily limited to the following:

- Responsible for completing the audit process for the hotel in an accurate and timely manner
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
- Checks guests out of the hotel; processes customer payments according to established policies and procedures.
- Responds to guest requests promptly; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
- Resolves minor guest complaints to the satisfaction of the customer; informs the supervisor or MOD about major problems, complaints, and disturbances in an effective and timely manner
- Books guest reservations or coordinates with reservation center.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
- Issues, controls, and releases guest safe-deposit boxes.
- Presents a professional image at all times through appearance and dress
- Provides courteous, efficient telephone service to guests and public; accurately records messages and promptly notifies guest or hotel employees.
- Provides wake-up calls to guest rooms.
- Maintains an accurate listing with the current status of all registered guests.
- Records incoming packages, mail or faxes and promptly notifies guests or internal department personnel
- Acts as central communications point during emergency situations by having a thorough knowledge of safety and security procedures
- Operates in-house Radio system as well as base communications with Housekeeping and Maintenance departments.
- Follows company policies and procedures at all times

**Qualifications**:
**Education/ Experience**:High School diploma or equivalent and strong customer service experience.

**Skills**:Strong interpersonal skills

Pleasant, outgoing personality

Proficient in Word and Excel Computer skills; knowledge of Fosse is beneficial

Basic math skills are essential

Attention to detail and accuracy in work required

**Working Conditions**:
Flexible schedule requiring availability from 11pm to 7am, including weekends and holidays.

Some day and afternoon shifts may be available with night audit shift being the priority

Will be required to work in a fast paced, sometimes stressful environment.

May be asked to work overtime

Several hours of standing at one time and lifting up to 25lbs.

Free parking for employees and staff lunch provided daily

Salary commensurate on experience

Benefit package offered after 6 months of employment

**Salary**: $15.30-$17.10 per hour

Schedule:

- 8 hour shift
- Night shift
- Weekends as needed

Work Location: In person

  • Night Auditor/front Desk Agent

    6 months ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...

  • Front Desk Agent/night Auditor

    6 months ago

    Winnipeg, Canada Holiday Inn Express Winnipeg Airport Polo Park Full time

    We are looking for a dynamic IHG Hotel Front Desk Agent as a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent/Night Audit responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Night Audit duties also...

  • Night Auditor/front Desk Agent

    2 months ago

    Winnipeg, Canada Econo Lodge Winnipeg South Full time

    **Job Overview** As a Front Desk Agent, you will be the first point of contact for guests at our establishment. Your primary responsibility will be to provide exceptional customer service and create a positive experience for all visitors. **Duties**: - Greet guests upon arrival and assist with check-in and check-out procedures - Answer phone calls and...

  • Front Desk/night Auditor

    1 month ago

    Winnipeg, Canada Econolodge Winnipeg South Full time

    Econolodge Winnipeg South is looking to hire a Front Desk Night Auditor. **Responsibilities**: - Check in and out guest - Make sure all information is complete and correct. - Deal with all guests questions and issues - Communicate with management and staff members to come up with the best solution - Selling rooms in person and over the phone - Cleaning and...

  • Hotel Front Desk

    6 months ago

    Winnipeg, Canada Sparrow Hotels Full time

    At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation. Our roots in the Winnipeg community run deep with more than 80 years in the hospitality industry,...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Westmont Hospitality Group Full time

    **Night Auditor -** **Hilton Suites Winnipeg Airport** - Review Night Audit and Front Desk Logbooks. - Ensure 100% Guest Satisfaction; handle guest concerns with effective follow-up. - Run tapes for all postings and balance each department. - Review and balance all credit cards with the Trans-select machines and PMS. - Close batches for Restaurant, Lounge...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Econolodge Winnipeg South Full time

    Econolodge Winnipeg South is looking to hire a Front Desk Night Auditor. **Responsibilities**: - Check in and out guest - Make sure all information is complete and correct. - Deal with all guests questions and issues - Communicate with management and staff members to come up with the best solution - Selling rooms in person and over the phone - Cleaning and...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Econolodge Winnipeg South Full time

    Econolodge Winnipeg South is looking to hire a Front Desk Night Auditor. **Responsibilities**: - Check in and out guest - Make sure all information is complete and correct. - Deal with all guests questions and issues - Communicate with management and staff members to come up with the best solution - Selling rooms in person and over the phone - Cleaning and...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Park West Inn, Charleswood Full time

    Responsibilities include but are not limited to: - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Answer phone calls and provide accurate information to guests - Assist guests with inquiries and resolve any issues promptly - Process payments and maintain guest accounts - Coordinate with other hotel...

  • Night Auditor

    6 months ago

    Winnipeg, Canada Howard Johnson Winnipeg West Full time

    Job Summary: We are seeking a Front Desk N ht Auditor to join our te first poi - of contact for - r guests, providing exc - ional customer ervice and upholding the stand - s of our establishm nt. This - an overnight - sition f - 11:00PM to 7:00 - Duties: - eet and - come guests in a f iendly and professional - nner - Check - and ck-out gues -...

  • Front Desk Agent

    2 weeks ago

    Winnipeg, Canada Days Inn and Suites Winnipeg Airport Full time

    **Job Summary** **Responsibilities** - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently, ensuring accuracy in reservations and billing. - Respond promptly to guest inquiries, providing information about hotel services, local attractions, and amenities. - Handle phone calls using professional...

  • Night Auditor/front Desk Agent

    6 months ago

    Winnipeg, Canada New Lodge Hotel Full time

    Looking for a reliable, outgoing, customer service oriented person to fill the role of the Night Auditor. This is a Part-Time permanent position, shifts will be every Friday and Saturday overnight. **Duties include**: Managing reservations Check ins & check outs Guest accounting Guest services Night Audit Maintaining time sheets Concierge requests and other...

  • Front Desk Agent

    6 months ago

    Winnipeg, Canada Viscount Gort Hotel Full time

    The Viscount Gort Hotel is looking for the following position:Full Time Guest Service Agent Reporting to the Front Desk Manager, the Guest Service Agent is responsible for the following duties: Greeting guests as they arrive. Checking in, checking out. Room Assignments Operate Hotel switchboard-cancelling & making reservations. Must be able to work a...

  • Night Auditor/front Desk Agent

    3 months ago

    Winnipeg, Canada New Lodge Hotel Full time

    Looking for a reliable, outgoing, customer service oriented person to fill the role of the Night Auditor. This is a Full-Time permanent position, shifts will be overnight and can be on Weekends/Holidays. **Duties include**: Managing reservations Check ins & check outs Guest accounting Guest services Night Audit Maintaining time sheets Concierge requests and...

  • Night Auditor/front Desk Agent

    6 months ago

    Winnipeg, Canada New Lodge Hotel Full time

    Looking for a reliable, outgoing, customer service oriented person to fill the role of the Night Auditor. This is a Part-Time permanent position, shifts will be every Friday and Saturday overnight. **Duties include**: Managing reservations Check ins & check outs Guest accounting Guest services Night Audit Maintaining time sheets Concierge requests and other...

  • Night Auditor

    6 months ago

    Winnipeg, Canada Holiday Inn & Suites Winnipeg Downtown Full time

    The Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios. ** Major Duties and Responsibilities** - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Posts and files all charges to...

  • Night Auditor

    6 months ago

    Winnipeg, Canada Westmont Hospitality Group Full time

    The Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios. - ** Major Duties and Responsibilities** - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Posts and files all charges...

  • Front Desk Agent/supervisor

    6 months ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND AT THE LAKEVIEW HECLA RESORT** Hecla Resort located in the beautiful Hecla Provincial Park is a full service, year round resort offering exceptional service, made from scratch foods and a welcoming atmosphere for our Guests. Our passion for hospitality and our commitment to Guest service starts with the...

  • Assistant Front Desk Manager

    6 months ago

    Winnipeg, Canada Lakeview Hecla Resort Full time

    **PLEASE NOTE THAT THIS POSITION IS ON HECLA ISLAND, AND NOT IN WINNIPEG** The Lakeview Hecla Resort, on Hecla Island, is looking for an Assistant Front Desk Manager to join our TEAM! We are looking for a friendly, forward thinking person to help lead our Front Desk on this beautiful Island. **This job would include complimentary accommodation (close by at...

  • Night Auditor

    6 months ago

    Winnipeg, Canada Best Western Premier Winnipeg East Full time

    Winnipeg’s newest hotel Best Western Premier Winnipeg East is looking to add another part-time team member to their Front Desk Team. **About the hotel**: We are a brand-new hotel featuring 141 guestrooms, meeting rooms, bistro/bar, expansive work-out facility and an indoor pool with water slide and hot tub. Our 6-story property offers upscale décor...