Bilingual Customer Care Specialist

6 days ago

Toronto, Canada Canada Life Assurance Company Full time

Bilingual Customer Care Specialist

**Description:
- Permanent Full Time- We are looking for an experienced Health and Dental Insurance Customer Care Specialist to provide best-in-class service to our customers.-
- To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.- This position is for hybrid - 3 days per week in office.- Hours of Operation are Monday through Friday 8am-6pm. We require you to be available between the hours of 8am and 6pm ET. The shift may change based on the business needs.**Customer Care Specialist Responsibilities**:
- Making outbound calls to existing clients
- Providing customers with detailed information about policies and products.
- Maintaining internal database records

**Customer Care Representative Requirements**:

- An Active Life License (LLQP) or willingness to obtain one in 4 months
- Excellent English/French verbal, written and interpersonal communication skills
- Previous experience working as a customer service representative in a fast-paced environment.
- Post-secondary degree or equivalent experience
- In-depth knowledge of Health and Dental Insurance products
- Friendly and professional demeanor with the ability to remain calm in stressful situations.
- Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills
- Previous background in sales, telephone sales or marketing preferred
- Ability to explain detailed policy concepts in a simple way- Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.
- The base salary for this position is between **$48,600**:

- $72,900 **annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.-
- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.- #LI-Hybrid**Requisition ID**:1272**Category**:Customer Service and Administration**Location**:Toronto, ON**Date**:Jun 13, 2024

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