Customer Service
4 weeks ago
Are you a naturally compassionate person? Does helping others come easily to you, particularly when it comes to healthcare needs? We are looking for a new individual to contribute to our productive, cheerful team The Customer Service Agent will answer customer inquiries, provide product knowledge, and process orders. You’ll become a product expert in the range of Healthwick and Geri Fashions' products, incontinence supplies, other medical items and adaptive clothing.
**Why Work at Britnell?**
- We’ve got great people_ - Our team members highlight our core values and work together to achieve success. We consider both students and experienced workers for all positions and value what everyone brings to the table.
- Your voice is heard_ - A company is only as good as its people. As a small, yet growing business, we appreciate our staff’s input and want to make sure your voice is heard. Have a question or suggestion? The door is always open.
**What You Bring to the Table**:
- Positive and motivated attitude with a strong compassion for customers and sales
- The ability to become a product expert in a range of products and deliver this information to the customer in a clear and professional manner
- Comfortable talking on the phone regularly to customers
- Computer skills, the ability to easily navigate software, (Google Workspace, Excel, Gmail) and the ability to type with attention to detail
- Capability to manage time and prioritize tasks effectively
- Detail oriented when entering customer information
- Efficiency when maintaining customer and order information
- Fluency in English (written and spoken)
**Who Are We?**
Britnell is an Oakville based company looking to give people the products they need, delivered direct-to-home. We have several ecommerce businesses addressing customer needs in health care, fashion and education, but are consistently looking at new markets to grow into.
Our hours of operation fall between 8:30am and 5:00pm EST Monday to Friday. We're currently looking for someone to cover our _afternoon shift_ between 12:00pm and 5:30pm. Let us know what days work best for you and we’ll go from there.
**Job Type**: Part-time
Part-time hours: 25 per week
**Salary**: From $17.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
COVID-19 considerations:
Sanitizer is present throughout the facility and wipes are provided at workstations for regular cleaning.
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: One location
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