Bilingual Manager of Client Services

3 weeks ago

Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

**Posting 23-10**

**Bilingual Manager of Client Services**

**Client Services, Membership Services Department**
- Permanent position, Category 4A - Hiring Range: $131,969 to $152,989_

The Bilingual Manager of Client Services is responsible for developing, establishing, reviewing and maintaining quality service offered through a variety of channels to members, applicants, stakeholders and the public. The Manager sets the unit’s direction and aligns the unit’s work with the College's strategic priorities. The Manager also works with cross-organizational teams to design and implement new processes and integrate new technological tools, policies and procedures. This position reports to the Director of Membership Services.

French language proficiency testing will be administered as part of the recruitment process for this position.

**Responsibilities**:

- Establish unit objectives, key performance indicators (both quality and quantity) and an implementation plan for achieving the goals within an established timeline
- Determine unit priorities, assign and monitor the work of staff ensuring professionalism, accuracy, timely completion and an equitable distribution of work in effectively accomplishing the provision of services and service information to members, prospective members and the general public
- Establish and maintain efficient and effective unit procedures, train and orient new staff, communicate performance standards and regularly measure and evaluate staff performance, including timely performance appraisals and succession planning
- Foster a culture of community, collaboration and continuous improvement within the unit and similarly contribute to the leadership team and the department
- Manage unit budget and adjudicate staff requests for financial support with professional development
- Foster trust and respect and maintain positive relationships internally and externally
- Collaborate with Membership Records and Evaluation Services to address delays in certification and/or processing requests
- Prepare regular management reports and data for the department director and senior leadership
- Participate in workgroups to implement changes brought about by changes to regulations, policies and procedures
- Co-ordinate Client Services activities with other units within the department and across the College
- Co-ordinate communications with applicants through information sessions
- Investigate and resolve issues regarding specific inquiries, referring to the director those that deviate radically from established College policy
- Participate in department planning, program and priority setting
- Remain current in developments in technology and in the advancements in Contact Centre tools and practices
- Maintain information on unit policies and procedures and provide instruction and training for staff related to provision of client services
- Perform support duties for other units of the College when possible
- Communicate with the department director, and/or leadership team, with respect to any significant observations or information such as changes in service needs and trends in service volumes
- Interpret and communicate Council, administration and human resources policies to unit staff, and
- Perform other duties as assigned by the department director.

**Qualifications**
- Minimum 5 years of management experience in a fast paced, contact centre environment
- Experience in a governmental, educational or regulatory environment
- Exceptional leadership and written communication skills and stakeholders
- A bachelor's or master's degree
- Excellent oral and written communication skills in English and French
- Proven track record in developing and motivating staff performing rules-based tasks and facilitation of staff training and learning experiences
- Solid facilitation and presentation skills
- Ability to handle multiple projects under time and resource pressures
- Strong knowledge of budget processes
- Knowledge of the latest advances in contact centre practices
- Experience with preparing briefs and return on investment documents
- Understands and effectively articulates the role of protecting the public interest and the role of inspiring public confidence in the profession of teaching
- Understands, appreciates and promotes the aspects of diversity that exist in the College environment, the teaching profession and Ontario
- Excellent interpersonal skills and ability to collaborate and contribute to leadership team and departmental teamwork

The Ontario College of Teachers offers competitive salaries, comprehensive benefits and a modern, progressive work environment.

The College supports a flexible work environment, if your role permits, to afford everyone the best of both worlds - a mix of remote and in-office workdays. Schedules will be determined in partnership between individuals, managers, and respective teams.

The College has a mandatory COVID-19 vaccination policy that requires all sta

  • Bilingual (French/english) Fundraising Manager

    4 weeks ago

    Toronto, Canada Bilingual Squad Full time

    We are seeking a Bilingual (French/English) Development and Fundraising Manager for our client located in Toronto. Please call me at 437-427-8560 if interested This role reports to the Board of Directors and Head of School. **Responsibilities**: - The Development and Fundraising Manager assists the leadership team in the development and management of...

  • Bilingual Client Service Associate

    2 months ago

    Toronto, Canada Ontario Pension Board Full time

    **Bilingual Client Service Associate** **Client Services - Client Care Centre** **Key Qualifications**: You have excellent bilingual communication skills in both English and French, with proficiency in written and oral communications. You have the ability to explain technical information to a wide variety of clients and to adjust your communication style...

  • Bilingual Manager, Client Experience

    3 weeks ago

    Toronto, Canada Proof Experiences Full time

    Title: Bilingual Manager, Client Experience Role Overview Proof Experiences is looking for a full-time hybrid Bilingual Manager, Client Experience to provide day-to-day account support to a variety of clients and senior team members as required in the execution of experiential learning campaigns

  • Bilingual Manager, Client Experience

    3 weeks ago

    toronto, Canada Proof Experiences Full time

    Title: Bilingual Manager, Client Experience Role Overview Proof Experiences is looking for a full-time hybrid Bilingual Manager, Client Experience to provide day-to-day account support to a variety of clients and senior team members as required in the execution of experiential learning campaigns. Y

  • Bilingual Client Services Specialist

    2 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    2 weeks ago

    Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Bilingual Client Services Specialist

    2 weeks ago

    Toronto, Ontario, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our...

  • Bilingual Client Service Representative, Call Centre, Client Service Centre

    1 month ago

    Toronto, Ontario, Canada Law Society of Ontario Full time

    To receive a copy of this posting in French, email Please include the "job title" - French version in the subject line. Pour recevoir une copie de cette annonce en français, écrivez à Veuillez indiquer "job title" - French version dans la ligne de sujet. JOB PURPOSE The Bilingual Client Service Representative, Call Centre, is responsible for providing...

  • Procom - Bilingual Client Service Associate

    1 week ago

    Toronto, Canada Procom Full time

    **The Role**: Reporting to the Team Lead, the Bilingual Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses a full understanding and is able to perform or...

  • Bilingual Client service

    3 weeks ago

    toronto, Canada Collabera Full time

    What is the scope of the project? To manages the delivery of new EFS products and services, support ongoing operations, and ensures that all systems and partner integrations are working seamlessly. What are they going to accomplish on a high level? They are going to ensure the organization and its customers are ready for changes within their new features,...

  • Bilingual Client service

    3 weeks ago

    Toronto, Canada Collabera Full time

    What is the scope of the project?To manages the delivery of new EFS products and services, support ongoing operations, and ensures that all systems and partner integrations are working seamlessly.What are they going to accomplish on a high level?They are going to ensure the organization and its customers are ready for changes within their new features,...

  • Bilingual Client service

    3 weeks ago

    toronto, Canada Collabera Full time

    What is the scope of the project?To manages the delivery of new EFS products and services, support ongoing operations, and ensures that all systems and partner integrations are working seamlessly.What are they going to accomplish on a high level?They are going to ensure the organization and its customers are ready for changes within their new features,...

  • Bilingual Client service

    3 weeks ago

    Toronto, Canada Collabera Full time

    What is the scope of the project?To manages the delivery of new EFS products and services, support ongoing operations, and ensures that all systems and partner integrations are working seamlessly.What are they going to accomplish on a high level?They are going to ensure the organization and its customers are ready for changes within their new features,...

  • Bilingual Client Success Manager

    1 month ago

    Toronto, Canada Enso Connect Full time

    Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join Enso Connect as a Client Success Manager and be a key player in our mission to modernize the hospitality industry. **What we do** Enso Connect is a dynamic guest...

  • Bilingual Client Services Assistant

    2 weeks ago

    Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 24-30** **Decision Editor, **Tribunals Unit** **Policy, Governance and Tribunals Department** Limited Term appointment - up to 12 months Category 5 - Hiring Range $92,451- $119,834 Membership in good standing with the Law Society of Ontario is required. Demonstrable experience supporting the work of adjudicators is an asset, particularly in...

  • Bilingual (French/english) Client Services

    2 weeks ago

    Toronto, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a **Bilingual...

  • Amended - Client Service Representative Bilingual

    2 weeks ago

    Toronto, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

    The Ontario Labour Relations Board (OLRB) seeks client service professionals to provide administrative support and information services in English and French to the general public and parties to cases before the OLRB, the Pay Equity Hearings Tribunal and related adjudicative agencies. AMENDMENT: Job ad posting status set to OPEN **OPS Commitment to...

  • Bilingual (French/english) Client Services

    4 weeks ago

    Toronto, Canada Thrive Career Wellness Inc Full time

    **Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a Bilingual Client...

  • Client Experience Manager Bilingual/unilingual

    4 weeks ago

    Toronto, Canada Fidelity Investments Full time

    Job Description You will be working on a pre-defined hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted...

  • Client Care Specialist

    2 weeks ago

    Toronto, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...