Bilingual Client Service Associate

2 weeks ago

Toronto, Canada Ontario Pension Board Full time

**Bilingual Client Service Associate**

**Client Services - Client Care Centre**

**Key Qualifications**:
You have excellent bilingual communication skills in both English and French, with proficiency in written and oral communications. You have the ability to explain technical information to a wide variety of clients and to adjust your communication style as required.

You have broad knowledge of PSPP provisions, pension standards legislation (e.g. Pension Benefit Act, Income Tax Act), as well as comprehensive knowledge of at least one pension life cycle event and a working understanding of related financial and retirement planning concepts and products. Your extensive experience in providing client service is complemented by your desire to build superior client relationships and enthusiasm and enjoyment for client contact. You enjoy a fast-paced client centric environment and thrive in real time service delivery.. You are able to effectively identify and address difficult situations with tact, diplomacy and demonstrated empathy and resiliency. You have effective analytical and problem-solving skills to understand and navigate complex client matters/issues and take appropriate action. You have well developed and proven organizational and time management skills which allow you to manage multiple tasks and priorities successfully. With a strong desire for continuous learning, you embrace a culture of teamwork, collaboration and service excellence. You are adaptable and able to respond to changing call demands by demonstrating flexibility throughout the day.

**Please submit your resume if you are interested in this exciting opportunity.**

This competition is open to all employees of OPB and has been posted on LinkedIn.
OPB is committed to providing accommodation for people with disabilities in its recruitment process.
Please advise OPB if you require an accommodation and we will work with you to meet your needs.

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