Business Analyst

4 months ago

Waterloo, Canada Keolis Canada Full time

**Role purpose**:
Reporting to the Director, Finance and Strategy of Keolis Grand River, the Business Analyst, contributes to the Region of Waterloo’s successful ION Light Rail Transit system by being responsible for assisting in various aspects of commercial and contractual affairs with Keolis Grand River, including:

- Reporting - Would specialize in contractually compliant Reporting in coordination with all internal departments as well as our client. This is to include gathering, analyzing and extraction of extremely detailed information regarding the performance of the light rail vehicles, delays, as well as internal safety and rule violations to achieve transparency and trust with the client and for the various monthly, quarterly and annual internal and external reports.
- Client facing - The client and the Business Analyst would build a professional relationship and the Business Analyst must be able to stay professional and deal directly with the client on any questions regarding inconsistencies that may be perceived and reach a mutually agreed outcome on a regular basis.
- Contractual support - there is an expectation that reporting would not consume the role and the Business Analyst would help in identifying out of scope work and negotiating out of scope claims from our sub-contractors.
- Commercial support - Assisting in the preparations of financial forecasts, yearly budgets and monitoring corporate financial health. Liaising with corporate head office in the preparation and submission of our Monthly invoices.

**Key Accountabilities**
- Reporting_
- Work with internal key stakeholders to identify, gather and develop information for reports based on internal and contractual business requirements.
- Support internal key stakeholders of reports and reporting requirements, as per internal and contractual business requirements.
- Assist in the interpretation of data, analysis of results and provision of recommendations for improvement.
- Support the content and key stakeholders with proactive reporting to feed decision making and assist with continuous improvement.
- Ensure data information is placed in the proper reporting context with respective quantitative and qualitative analysis.
- Accurately compile and submit the Monthly Business report, Monthly Performance Report and Monthly Management Report to the respective parties, in timely manner.
- Data Verification and Problem Solving_
- In collaboration with all departments, sub-contractors and the client you will be responsible to conduct root cause analysis in the case of any delays or other performance or safety short falls.
- Using the findings, a verified findings narrative would be constructed to communicate at an executive level regarding what the causes are, as well as mitigation plans developed with the responsible department.
- Cross Coverage_
- This role is intended to be involved in all aspects of the business and to that end cross coverage training would be conducted, and you will become familiar with document control, Accounts payable, insurance claims, contract administration as well as warranties.

**Experience**
- University degree in business, commerce or related field, an asset.
- 1-3 years’ experience in a related role.
- Experience with and reporting in excel and tableau software an asset.
- Knowledge of Operations as well as general contracting (project) coordination.
- Transportation experience an asset.
- Strong writing skill an asset.
- Intermediate proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint.

**Knowledge and Skills**
- A highly self-motivated and proactive individual, able to work autonomously and in a team.
- Strong organizational skills and problem
- solving skills.
- Basic mathematics skills.
- Demonstrated a high level of attention to detail.
- Effectively communicate and build rapport with suppliers and employees.
- Adaptable to changing priorities and requests in a fast-paced environment.
- Fluent in English with good written and verbal communication skills. Able to communicate across a diverse range of clients, both internal and external and sustain effective working relationship.
- Able to identify and rectify problems and issues in a timely manner.
- Willingness to learn and take on a variety of tasks.

**Working Hours**
- Hybrid role.
- Minimum 2 days a week in the office, but could fluctuate based on operational needs.
- 40 hrs a week, Monday to Friday.

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