Customer Service Representative

7 months ago

Dartmouth, Canada Russell Lake Animal Hospital Full time

We are looking for people who want to help pets and can play well with other humans Working in a veterinary practice can be most rewarding when it's done well. Our mission is to create a sustainable veterinary practice where pets and people thrive. We consider the needs of our people and enable them to become better vets, technicians, client care team members and leaders. All of which allows us to do a job we are all proud of.

As an independently owned clinic, all of our team members enjoy a living wage and a variety of benefits, they contribute to our culture positively and help us achieve our mission.

We are a full-service facility (in-house laboratory, Idexx reference lab support, surgical suite, dental suite, a DR radiology suite, ultrasound and in-house pharmacy.

We believe in fairness and inclusion, so we hire based on skill and culture fit, all are welcome to apply. Think you might be a fit for our team? We invite you to learn more about us and apply.

**Why Join The Team?**

This list could be very very long, but we've kept it to eight of the best reasons to join our team:
1. We're an independently owned clinic, and we have authentic values that drive how we treat each other and what decisions we make.

2. We're a group of people who care about each other.

3. We help our people grow - our track record speaks for itself.

4. We deliver a spectrum of care solutions to the problems our patients face.

5. You'll have a team leader who is invested in your career.

6. You work with great clients and their pets.

7. We try to provide a variety of benefits that will suit all the different people on our team.

8. We are open 7 days a week but are supported by our local 24/7 emergency hospital, so our staff are NOT expected to be on-call for overnights or holidays.

**Qualifications**:

- Customer Service: 2+ year (required)
- Administrative Experience: 1+ year (preferred)
- Education or experience in related fields is also considered an asset.
- A positive attitude, the ability to stay calm, and critical thinking skills are required.

**What does a Client Service Representative do?**

Our Client Care Reps are the face of our hospital as they are the first point and last point of contact for our clients. Their role is vital to the success of our hospital as they set the tone for client interactions and conversations.
- Answer phone calls
- Schedule appointments
- Process payment
- File documents electronically
- Stock shelves
- Additional administrative & housekeeping duties

**What we offer**:

- Vacation time
- Expanded Health Benefits (vision, dental & health savings account)
- Paid Annual Registration Dues
- CE opportunities in NS, Canada and abroad
- Staff Discounts (including discounted pet insurance)
- Uniform Shirts
- Nespresso Coffee Bar, cold drinks & Snacks

**Team Culture**
- Recreational events (staff attend at their leisure) organized and paid for by us
- Monthly staff meetings
- Regular mentorship & training

**Salary**: From $26.50 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative: 2 years (required)

Work Location: In person

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