Agent ou Agente Ii, Opérations

6 months ago

Toronto, Canada TD Bank Full time

Lieu de travail:
Toronto, Ontario, Canada

Horaire:
22.5

Secteur d’activité:
Services bancaires personnels et commerciaux

Détails de la rémunération:
Description du poste:
Customer:

- Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:

- Complete assigned workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
- Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non
- standard or high
- risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti
- Money Laundering, Business Continuity Management)
- Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:

- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth
- Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
- Transactions are characterized by low to moderate risk/financial impact
- Low to moderate decision-making authority within defined parameters
- Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
- Typically interacts with internal partners and external customers (as needed)
- Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
- Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
- Generally reports to a Team Manager

Experience and/or Education
- Undergraduate degree/ college diploma preferred and/or
- 1+ year relevant experience

À propos de nous:
La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde. Plus de 95 000 collègues de la TD mettent en commun leurs compétences, leur talent et leur créativité au service de la Banque, des clients qu’elle sert et des économies qu’elle appuie. Nous sommes guidés par notre vision d’être une meilleure banque et par notre objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues.

La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Voilà pourquoi nous croyons que chaque collègue, peu importe son secteur d’activité, est en contact avec la clientèle. En parallèle de l’évolution de nos activités et de notre stratégie, nous innovons afin d’améliorer l’expérience client et de créer des capacités pour façonner l’avenir des services bancaires. Que vous ayez plusieurs années d’expérience dans le secteur bancaire ou que vous commenciez tout juste votre carrière dans le domaine des services financiers, nous pouvons vous aider à réaliser votre plein potentiel. Vous pourrez compter sur nos programmes de formation et de mentorat et sur des conversations sur le perfectionnement et le leadership pour réaliser votre plein potentiel et atteindre vos objectifs

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