Program Manager, Organizational Learning
3 months ago
McMaster University is ranked among the top 80 universities globally and is recognized as Canada’s Most Research Intense University. We serve our community and society by nurturing and supporting the fulfillment of human potential: inspiring creativity and critical thinking, promoting an enduring love of learning and the habit of inquiry, and undertaking innovative research that extends the boundaries and enhances the efficacy of knowledge. We are focused on advancing human and societal health and well-being, working across disciplines to find creative solutions to complex problems, helping to improve people’s lives and build a brighter future for all. As a result, we are consistently recognized as one of the top employers in the Hamilton/Niagara region and have been recognized as one of Canada’s Top Diversity employers in each of 2019, 2020 and 2021.
**About Human Resources**
As value-added service partners, we cultivate human potential and champion an inclusive culture by: Enabling University strategy; Collaborating with our community; Delivering service excellence; and Empowering learning & growth. McMaster University is multi-faceted with multiple locations and constituencies. As a result, Human Resources support and services at McMaster have developed over time to meet a spectrum of stakeholder needs. The Human Resources Services team consists of functional units such as HR Operations (Payroll and Data Management, HR Client Advisory Services, HR Systems Strategy, Reporting and Analytics), Talent, Equity & Development; Health, Safety Well-being & Labour Relations; Compensation, Benefits & Retrement Programs and our Strategic Implementation team who enable the delivery of comprehensive Human Resources programs and services in collaboration with leaders, HR area offices and HR practitioners across our community.
**About Talent, Equity and Development**
**About the Position**
The Program Manager, Organizational Learning & Development will assess institution-wide developmental needs to drive learning initiatives and identify, develop and implement suitable learning and training solutions for staff and faculty. This position actively searches, creatively designs and implements effective methods to educate, enhance performance and recognize performance, while building required organizational capability for the future. In addition, this position evaluates effectiveness through performance metrics, ensures alignment with strategic objectives and maintains high quality standards in instructional design and development for all methods of program delivery. Reporting to the Associate Director, Talent, Equity and Development and working alongside the HR Strategic Partners and organizational leaders, the Program Manager will develop a learning strategy and support the operational success of all learning management programs across McMaster which includes strategy development and planning, change management, and execution of new and existing initiatives. The Program Manager is responsible for designing, implementing and delivering a wide range of best practice learning programs and services to support strategic and operational excellence as well as positively impact the employee experience and growth mindset. Within a Centre of Expertise, the Program Manager works collaboratively and proactively to support University leaders and teams through change and transformation. The Program Manager will work closely with key stakeholders to plan, develop and implement learning and strategic initiatives using innovative tools and modalities, including advancing e-learning, which are aligned with the organization’s strategic plan and best practice people strategies, promoting a culture of learning and continuous improvement. This role will also support advancing inclusive excellence across the organization.
**Core Areas of Accountability**
- **Learning & Development Program Management**
- Act as a lead contributor to university-wide learning and development activities
- Liaise with other campus learning partners (i.e. MCE, DeGroote Executive Education etc.) to identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the organization to ensure our curricula and initiatives support the institutional strategy
- Lead program management activities such as communicating with resource managers, team leads, etc. to track project milestones and keep the focus on delivering project commitments.
- **Operational Excellence and Continuous Improvement Strategy**
- Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with organizational goals.
- Identify, liaise and work with third party providers on the preferred supplier list for delivery of L&D products.
- Work with key leaders in the areas of organizational analysis
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