Admissions Advisor

3 weeks ago

Edmonton, Canada Concordia University of Edmonton Full time

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.

CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighborhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities and management. Our vision is to become Canada’s pre-eminent small university.

CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.

**Responsibilities**:

- Review and assess high school credentials for preliminary entrance, and post
- secondary transcripts for transfer credit.
- Conduct appropriate follow-ups for all related parts of the applicant record to encourage conversion.
- Advise prospective students and their parents/family on Concordia programs and services, and admissions requirements.
- Make appropriate recommendations for professional and/or graduate programs.
- Utilize online sources/tools to interpret international credentials, credits, and grades into Canadian equivalents.
- Scan and maintain electronic records.
- Provide front desk coverage in Student and Enrollment Services.
- Advise current, and prospective applicants in person, via Google meetings and telephone.
- Prepare Institutional Statistics that are used by various stakeholders at CUE.
- Provide training to new Admissions Advisors.
- Verify Study permits, and enter into Student Information System database
- Help organize and provide staffing for various recruitment events.

**Requirements**:

- A Bachelor’s degree with a minimum of 2 years’ customer service experience.
- Effective cross cultural, interpersonal, and customer service skills.
- Strong written and verbal communication skills, record-keeping, and ability to maintain professionalism and courtesy in answering/delivering telephone messages.
- Excellent organizational and time management skills, with ability to modify duties when required.
- Ability to exercise good judgement within established guidelines and capable of working with frequent disturbances.
- Intermediate proficiency with Microsoft Office and experience with Google Docs, is required with an aptitude to learn other software as required.
- Knowledge of post-secondary education systems, requirements, policies and the evaluation of credentials and admission documents would be considered an asset.
- Must be able to successfully pass a security clearance.

**Closing Date**:Application review will commence on **March 14th **and will continue until the position is filled.

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