Vocational Rehabilitation Services Team Lead

6 months ago


Edmonton, Canada CBI Health Full time

**National Vocational Rehabilitation**

**Team Lead -** National Computer**/Vocational Training Services**:

- Alberta or British Columbia**

**Are you an experienced People Leader who possesses exceptional technical skills and training combined with a passion for client outcomes? Do you lead by example to build and inspire a team while upholding corporate values and vision to achieve service goals and standards? Then this role may be for you.**

CBI Health is seeking a people leader to support the National Vocational Rehabilitation Services (formerly Altius) through the effective planning, directing, and overseeing of National Computer/Vocational Training Services operations. This support will include the development, implementation, and evaluation of strategies that positively influence client, team member and funder experience across the training programs/services they are leading. As a Vocational Services Team Lead - National Computer/Vocational Training Services, you will call upon your problem-solving skills to lead a team of trainers in day-to-day service excellence, leadership, and by example in the direct provision of services.

**What is in it for you**:

- **Hybrid work model**:

- **Access and opportunities** to share ideas with a **network of peers** through our one-of-a-kind National Vocational Rehabilitation program
- Opportunities to **develop and innovate** national training programs
- **Partnership** with an interdisciplinary team to empower clients and achieve their employment outcomes.
- Opportunities for **career growth** through **mentorship** and **formal education**:

- **Global compensation plan** including **full benefits** (medical, dental, vision) covered 100% by CBI, **RRSP **after a year of service, **3 weeks paid vacation** as of the first year, **Employee Assistance Program** and more

**Key Accountabilities**
- Leadership and People Management
- Service Delivery Excellence
- Stakeholder Engagement

**What you will do each day**:

- Collaborate with the Manager of Vocational Services to innovate National Computer/Vocational Training Services delivery methods and models and ensure National Computer/Vocational Training Services are conducted with integrity and in alignment with key performance indicators (KPIs) and best practices
- Collaborate with Administrative Team Lead to resolve gaps in National Computer/Vocational Training Services execution; assess and identify opportunities for improvements to team and programs/services
- Actively works to build trust and confidence with internal and external stakeholders; develop and nurture strong business relationships
- Provide professional input into business decisions, service delivery model and developmental opportunities
- Actively develop course curriculum and content and standardize the computer/vocational training program nationally
- Lead and inspire others through demonstrated behaviours, actions and intentional leadership and development planning
- Prioritize the retention of talent through thoughtful and collaborative growth plan discussions, regular feedback, and mentorship
- Coach, mentor, develop and performance manage team members with consistent use of professional performance development practice
- Align organizational objectives with corporate goals and functional goals, identifying business metrics to meet and exceed the CBI Health’s vision and values
- Lead by example, creating an environment that draws and retains high performing talent who live the values of CBI Health in accordance with the established vision of the organization
- Deliver computer/vocational training services to vocational clients via telehealth and in-person

**What you will need to be successful**:

- Bachelor’s Degree or College Diploma in a related field (**Computer Sciences preferred)**:

- **Minimum 2-3 years** of experience in computer/vocational training and program development
- Demonstrated experience **supervising, training**, **coaching and mentoring team members** working with individuals with complex barriers
- Experience with **facilitating or instructing** group programming, both in-person and remotely
- **Certified Microsoft Office Specialist**, or willing to work towards certification
- Demonstrated ability to prioritize, **establish workflows**, and work well under pressure
- Proven ability to develop and adhere to established policies, guidelines, and instructions
- Experienced in working as an interdisciplinary team member and liaising with varied stakeholders
- Excellent written and verbal **communication, sales, and customer service skills**:

- Be results-oriented, adaptable, well organized, and able to function independently
- Possess sound written and verbal communication and multi-tasking skills
- Able to work well in an inter-disciplinary team and handle multiple assignments and deadlines
- **Valid driver's license** and car is required to travel to various locations
- **_All team members are required to be full


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