Junior Technical Support Analyst Co-op

1 week ago


Toronto, Canada AGF Management Limited Full time

About AGF:

- Founded in 1957, AGF Management Limited is an independent and globally diverse asset management firm. AGF brings a disciplined approach to delivering excellence in investment management through its fundamental, quantitative, private capital, and high-net-worth businesses. Our suite of diverse investment solutions extends globally to a wide range of clients, from individual investors and financial advisors to institutions, including pension plans, corporate plans, sovereign wealth funds, endowments and foundations. Our commitment to the principles of good stewardship and responsible investment is a positive differentiator for AGF. We believe integrating Environmental, Social and Governance (ESG) issues into our investment decision-making and ownership practices across platforms will help deliver better investment outcomes to our clients.

About the role:

- This internship program provides opportunities for you to gain valuable work experience in a corporate environment, while also introducing you to the financial industry and providing valuable networking opportunities. The Summer Internship/Co-op Program will run from early May until the end of August. Based in Toronto, the Junior Technical Support Analyst Co-op will report to the Supervisor, Client Support and will support the IT Team.

Your Responsibilities:
- Desk-side support for a highly critical financial services environment (Downtown locations)- Perform remote assistance support functions for different Regional Offices (Calgary, Vancouver, Montreal, Ottawa, London and Boston) to ensure immediate issue resolution- Perform IMAC (Install, Move, Add, Change) functions related to end user computing setup and maintenance of Desktops, Laptops, Mobile (iOS) devices including but not limited to installation of hardware components, installing software- Investigate and troubleshoot various hardware, software and networking related issues-
- Document all activities pertaining to incident resolutions- Knowledgeable with Citrix and VPN Remote Access Solutions- Facilitate interactions between IT and the different Business units to resolve issues encountered in their day to day operations
- Your Requirements:
- Must be enrolled in a Co-op program at your post-secondary institution- Three years working knowledge of the Windows operating systems- Excellent troubleshooting skills for hardware, software and network connectivity issues-
- Good written and verbal communication skills- Good time management skills, the ability to work well under pressure, and deal with multiple deadlines-
- Enthusiastic and motivated- Able to take direction and demonstrate initiative- Strong Technical documentation skills- Familiarity with Microsoft SCCM, Intune is an asset but not required- Available to work overtime and weekends when required for special projects

No unsolicited agency referrals please.

R11077



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