Technical Analyst

1 week ago

Toronto, Canada Varicent Full time

At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the _2023 Forrester Wave Report for SPM_, _2023 Ventana Research Revenue Performance Management (RPM) Value Index_, _Gartner Peer Insights_, _2024 Gartner SPM Market Guide_, and _G2. _Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent:

- **Innovate with Purpose: Build impactful solutions for customers worldwide.**:

- **Join Excellence: Work in a diverse, collaborative, and innovative team.**:

- **Shape the Future: Lead in redefining revenue optimization.**:

- **Grow Together: Unlock your potential in a supportive environment.**

Join us at Varicent—where your talent and ambition meet limitless opportunities for success

Technical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.

What You'll Do:

- Resolve complex technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue.
- Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system.
- Cross collaboration with developers and peers will become part of your daily routines.
- Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product's business value.

What You'll Bring:

- General software troubleshooting skills (broad experience in logical problem-solving)
- Familiar with relational databases concepts, both basic administration and SQL scripting
- Familiar with client server architecture
- Experience of self-sufficiency to install/upgrade/downgrade/configure software in general
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience
- Fluency in English

This is a 16 month **Full Time** Co-op contract starting in May 2025 ending in August 2026

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