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Communications Coordinator

1 month ago

Ottawa, Canada CCTS-CPRST Full time

_Le français suit _

**Communications Coordinator**

**Job Type**: Permanent, full-time, with benefits

**Salary**: Starting at $55,000- $65,000 (depending on experience and qualifications), excellent benefits provided.

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is supportive and emphasizes the importance of work-life balance. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment, both onsite and in the virtual world, is welcoming, collegial, collaborative and team oriented. At this time, CCTS employees in the Ottawa region are working in a hybrid work model.

**Position Overview**

**Your Role**:
As Communications Coordinator, you will be responsible for managing CCTS’ social media channels and digital campaigns, leading media relations and for providing ongoing support in relation to communications-related initiatives and projects.

**Your Responsibilities**:

- Plan and manage all of CCTS social media activities, including Public Awareness campaign tactics.
- Measure and report on digital marketing campaign performance.
- Review user generated posts on social media accounts in a timely manner and respond according to CCTS’ established guidelines and help maintain and keep guidelines up to date.
- Maintain and review Media Monitoring account and summarize news for department.
- Monitor website statistics and report on web and social media visitor traffic.
- Create compelling videos and graphics, and/ work with external consultants to create visual content for social media and other communication products.
- Work with third party vendor to handle Google Ad Grants account.
- Collaborate with internal teams to implement website updates as required.
- Collect, draft and/or format content for internal and external newsletters.
- Support communications rollout plans including distribution of reports, newsletters and surveys to various stakeholders.
- Respond to and triage various departmental requests including translation, template creation, printing services, etc.
- Coordinate meetings & various consultations in support of the Director. Assist in notetaking as required.
- Assist the Communications team with special projects and initiatives as required.
- You have **a minimum of 3-4 years’ experience in a communications role, or an equivalent combination of education and experience.**:

- You have **post-secondary education** in a related field.
- You have worked with programs such as MailChimp, **Hootsuite** and Canva to manage audiences and social media creative, or **WordPress** as a web content management system
- You have an imaginative side and like to show off this flair with your proficiency with basic **MS Office** suite tools (such as Word, Excel, PowerPoint), as well as using **graphic design tools** and/or creating short-form video content for social media.
- You have some understanding of public relations and experience dealing with media requests
- At the root of it - **you love to communicate with people** You are comfortable reaching out and engaging both internally with colleagues and externally with important stakeholders as well as the public.
- You are **fluent in English**, with excellent written and oral communications skills.
- **Bilingual?** Even better French/English bilingualism is **preferred**. Most importantly, you must have a very strong ability to communicate clearly (both orally and in writing). A strong preference will be given for **excellent writing skills** in both French and English.

If you are a creative communications professional with exemplary writing skills who meets the qualifications listed above, we want to hear from you

**_Reasonable Accommodation_**
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- **Coordonnateur ou coordonnatrice des communications**

**Type d’emploi**: Permanent à temps plein, avec avantages sociaux

**Fourchette salariale**: Fourchette salariale 55,000 $ - 65,000 $, salaire de départ en fonction de l’expérience, avec d’excellents avantages sociaux.

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et d