Automotive Service Advisor

7 months ago

Newmarket, Canada NewRoads Automotive Group Full time

**The NewRoads Automotive Group** is hiring an experienced **Service Advisor**.

**Responsibilities of a Service Advisor role include**:

- Greeting each customer in a prompt, courteous manner, letting customers who are waiting in line know that they will be helped soon;
- Communicating with service customers to determine the nature of the mechanical problems;
- Securing agreement from customers before repairs; covering cost estimate; and approximate time when vehicle's work will be completed;
- Maintaining a dealership-prescribed standard for "hours per customer repair order written";
- Advising customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus;
- Explaining optional services, warranty information, and policies to customers;
- Handling minor customer complaints and misunderstandings;
- Communicating the need for additional work when needed, explaining the details to the customer, including the additional cost and time consideration, and documenting properly on the repair order;
- Following up on the progress of each repair order during the day, contacting customers regarding changes in the estimate or time promised;
- Handling telephone inquiries regarding work in process and appointments and returning phone messages promptly;
- Staying up to date on technical and performance information on all vehicles serviced by the dealership;
- Advising customers of parts ordered and making an appointment to have them installed before the customer leaves;
- Refer leads and prospects for vehicle sales to the new and pre-owned sales departments;
- Assisting the Service Manager as necessary.

**What You Offer**:

- 1 to 3 years of Service Advisor experience;
- Ability to multi-task, organize and be detail-oriented;
- Clean Drivers Abstract.

**What We Provide**:

- competitive compensation;
- excellent employee benefits;
- health and wellness benefits;
- excellent management support;
- opportunities to advance your career in our expanding group.

**Why work for us?**

With the experience of 50+ years in the automotive business, we are a growing group of 8 dealership locations and one Body Shop located in the northern GTA.

We are proud recipients of the Canadian AutoWorld Dealership Employer of Choice Award for all 3 times we have applied, most recently in 2022. This award supports the fact that we truly believe our associates are our most valuable asset.

**We strive to have**:

- A vibrant employee culture;
- A workplace that invests in individual and team performance;
- Customer enthusiasm through transparency and positive interactions;
- A company and associates that care for our community;
- A workplace where our associates work hard and have fun doing it

To see what we are up to, check us out on Instagram using our handle newroadsauto or on LinkedIn at NewRoads Automotive Group.

The NewRoads Automotive Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We thank all applicants in advance, however only those considered for an interview will be contacted.

  • Automotive Service Advisor

    1 week ago

    Newmarket, Canada Ray and Sons Automotive Full time

    Ray and Sons Automotive is looking to hire an experienced Service Advisor. As a Service Advisor you will communicate directly with customers, managing their needs regarding auto maintenance and repairs. Excellent customer service skills are essential to succeed in this position. Responsibilities of the Service Advisor include: - Communicating with...

  • Automotive Service Advisor

    3 days ago

    Newmarket, Canada Master Mechanic Full time

    Master Mechanic provides full-service automotive repair and maintenance, that has been proudly servicing their local communities since 1982. Our technicians take great pride in delivering exceptional service based on integrity, trust, reliability & professionalism. Master Mechanic has 38 locations across southern Ontario and is a trusted brand in the...

  • Automotive Service Manager

    4 weeks ago

    Newmarket, Canada Ray and Sons Automotive Full time

    **Overview** **Responsibilities** - Lead and manage the daily operations of the service department, ensuring efficient workflow and productivity. - Provide exceptional customer service by addressing client inquiries, concerns, and service needs promptly. - Oversee the scheduling of service appointments and ensure timely completion of repairs and...

  • Automotive Service Manager

    2 months ago

    Newmarket, Canada Ray and Sons Automotive Full time

    **Overview** **Responsibilities** - Lead and manage the daily operations of the service department, ensuring efficient workflow and productivity. - Provide exceptional customer service by addressing client inquiries, concerns, and service needs promptly. - Oversee the scheduling of service appointments and ensure timely completion of repairs and...

  • Automotive Service Advisor

    7 months ago

    Newmarket, Canada AUTOLOANSERVICES.CA Full time

    AUTOLOANSERVICES.CA is a Dealership located in Newmarket ON. We offer Sales, Finance and Service. We have recently opened a state of the art Service Department with two full time technicians. We are looking for an experienced Service Advisor to add to our growing team. **We Offer**: - Salary range: between $42,000 -**$75,000 **earning potential -...

  • Service Advisor-automotive

    7 months ago

    Newmarket, Canada AUTOLOANSERVICES.CA Full time

    AUTOLOANSERVICES.CA is a Dealership located in Newmarket ON. We offer Sales, Finance and Service. We have recently opened a state of the art Service Department with two full time technicians. We are looking for an experienced Service Advisor to add to our growing team. **We Offer**: - Salary range: between $42,000 -**$75,000 **earning potential -...

  • Junior Parts Advisor

    4 months ago

    Newmarket, Canada NewRoads Automotive Group Full time

    **The NewRoads Automotive Group is looking for a Junior Parts Advisor to join our team, where our associates are our greatest asset. This is a great opportunity for a person who wants to advance their career and grow into a Parts Advisor** **Responsibilities of a Junior Parts Advisor role include**: - Supplying parts quotes and sales to service, internal,...

  • Service Advisor

    1 week ago

    Newmarket, Canada Zanchin Automotive Group Full time

    **Service Advisor - **The_ Power to Move You_ **Mercedes-Benz Newmarket, **part of** Zanchin Automotive Group**, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **Service Advisor **to join...

  • Service Advisor

    1 day ago

    Newmarket, Canada Zanchin Automotive Group Full time

    **SERVICE ADVISOR career and employment opportunity awaits you.** **_ The Power to Move You. Mercedes-Benz Newmarket_**, **part of** Zanchin Automotive Group**, a privately-owned network of 30+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an...

  • Internal Service Advisor

    7 months ago

    Newmarket, Canada Zanchin Automotive Group Full time

    **Internal Service Advisor **career and employment opportunity await you.** - The Power to Move You_ **Mercedes-Benz Newmarket**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an...

  • Parts Advisor

    7 months ago

    Newmarket, Canada Pfaff Automotive Full time

    Parts Advisor Audi Newmarket Newmarket ON L3Y 9A1 **Who We Are At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we...

  • Service Advisor

    3 months ago

    Newmarket, Canada Audi Newmarket Full time

    Service Advisor Audi Newmarket, Newmarket, ON L3Y 9A1 At Audi Newmarket, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway,...

  • Service Advisor

    2 months ago

    Newmarket, Canada Volkswagen of Newmarket Full time

    Service Advisor Volkswagen of Newmarket, Newmarket, ON L3Y 9A1 At Volkswagen of Newmarket, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer,...

  • Experienced Service Advisor

    7 days ago

    Newmarket, Canada Zanchin Automotive Group Full time

    **Experienced Service Advisor - **_The Power to Move You_ **Newmarket Nissan Infiniti** is a successful dealership that welcomes talent and enthusiasm and rewards performance and accomplishment. Part of Zanchin Automotive Group, a privately-owned network of successful dealerships, supporting the community for nearly 50 years, where careers are made and...

  • Parts Advisor

    1 week ago

    Newmarket, Canada Pfaff Automotive Full time

    Parts Advisor Volkswagen of Newmarket Newmarket ON L3Y 9A1 **Who We Are **At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell,...

  • Parts Advisor

    7 months ago

    Newmarket, Canada Pfaff Automotive Partners Inc. Full time

    As a Parts Advisor, you will be responsible for the picking of parts and their delivery to internal customers and helping to maintain a clean and well stocked inventory. Here’s What You’ll be Doing: - Assists with receiving goods, check and count items unloaded from the suppliers and report any discrepancies to management. - Assists all customers in...

  • Automotive Service Advisor

    6 days ago

    Newmarket, Canada Active Green + Ross Full time

    Must be able to work some Saturdays Rate of pay will vary with experience, includes benefits. - Greet customers upon arrival at the service counter in a professional and courteous manner - Communicate with technicians regarding suggested and required automotive service/repairs to customer's vehicles - Advise customers on maintenance of their vehicles -...

  • Junior Service Advisor

    7 months ago

    Newmarket, Canada Volkswagen of Newmarket Full time

    Junior Service Advisor Volkswagen of Newmarket, Newmarket, ON L3Y 9A1 At Volkswagen of Newmarket, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Junior Service Advisor. Now in partnership with North America’s largest automotive...

  • Parts Advisor

    7 months ago

    Newmarket, Canada Audi Newmarket - Pfaff Automotive Partners Full time

    Are you passionate about automotive excellence and possess exceptional organizational skills? We are seeking a dedicated and enthusiastic Parts Advisor to join our dynamic team at Audi Newmarket. Reporting to the Parts Manager, you will be responsible for the picking of parts and their delivery to internal customers and helping to maintain a clean and well...

  • Customer Service Advisor

    4 days ago

    Newmarket, Canada NEWMARKET MITSUBISHI Full time

    Newmarket Mitsubishi is growing again, and we are looking for a qualified service advisor. The placement is a permanent full time position within a team environment. You Must have a valid Drivers license and have the ability to work under pressure. **The position roles and responsibilities include**: - Greeting customers and scheduling service appointments...