Order Desk/customer Service Representative

7 days ago


Durham, Canada S.E.C. HR Services Full time

**Order Desk/Customer Service Representative**

Chase Global Foods Inc. is a dynamic, progressive national food sales company established in 1984. Together with our principal partners in protein, we are committed to supplying safe, high-quality meat products to retail, food service and further processors across Canada while providing excellence and flexibility in our customers’ service experience.

Our team is committed to serving our customers with the ultimate level of customer service. We also help to achieve our principal partners’ and customers’ success by operating under the following four fundamental values upheld by our team: Quality, Service, Integrity, and Commitment.

Chase Global Foods is looking for a dedicated and proactive **Order Desk/Customer Service Representative** to perform a variety of order taking and customer service tasks, including but not limited to the following:
**Duties**:

- monitor stock/inventory and advise customer of shortages and dates that the product will be available;
- ensure pricing on customers’ purchase order matches current pricing, excluding special circumstances;
- arrange for carrier where required and/or confirmed for pick up/delivery to customer;
- answer the phone and help the customer directly or forward the call to the appropriate Chase Global Food employee;
- recommend/implement solutions to resolve order discrepancies;
- monitor customer trends and advise if you notice any changes;
- confirm with the Quality Assurance Department regarding any new items being purchased from customers;
- notify the Quality Assurance Department of any Principal/Supplier of Service not adhering to supply handling as requested; and
- update customer folders annually and update customer information as needed.

**Requirements**:

- a minimum of one year of customer service experience;
- excellent written and oral communication skills and time management skills;
- an ability and willingness to learn new programs;
- experience with Excel/Google spreadsheets and Quickbooks preferred; and
- the ability to multi task and work under pressure.

Chase Global Foods thanks all applicants for their interest; however, only chosen applicants will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Durham, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (required)



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