Marine Service Technician

7 days ago

Salmon Arm, Canada Gibbons Motor Toys Full time

_**Are you a skilled service technician who thrives in a fast-paced environment, continually striving to provide exceptional technical expertise and service standards on everything you work on?**_

Award Winning Employer of Choice by Boating Industry Canada, Gibbons Motor Toys is a marine dealership with stores in Salmon Arm, BC and Gibbons, Alberta. We retail and service KingFisher, Stabicraft and Coyote boats, Mercury engines and more. We stock a large variety of parts and accessories for all your boating needs. With over 40 years of experience, our sales, parts, and service departments provide the best knowledge in the industry, and we are currently looking to add to our Service Team in the Salmon Arm store

The Service Technician position is responsible for safely and efficiently performing high quality service work to support Gibbons Motor Toys’ business.

Key responsibilities include correctly identifying issues with a **high level of troubleshooting skills**, producing high quality service/repair and rigging work, meeting daily work schedules, demonstrating strong product knowledge, customer service, work area organization, safety and continuous improvement.

**Department**:Service Department

**Reports To**: BC Service and Facilities Manager

Key Responsibilities

**Quality of Work**
- Perform high quality service, repair, and rigging work that meets the organization’s quality standards
- Effectively use diagnostic programs to correctly identify and diagnose the root cause of equipment issues and how to resolve the problems
- Accurately follow repair or service instructions on work orders
- Perform detailed boat rigging with meticulous, high quality results

**Time Management**
- Complete all assigned tasks according to work order estimates and daily work schedule
- Identify the most efficient way to safely complete scheduled assignments and strive for improved efficiency through increased knowledge and experience
- Recognize and limit distractions to maximize one's performance and quality of work while contributing to enhance Gibbons Motor Toys’ high level of standards. (ex. cell phones, customer distractions, other co-workers)
- Must display reliable attendance and schedule time-off with advance notice and approval, taking into consideration busy times

**Customer Service**
- Skillfully repair and service a wide variety of products from multiple manufacturers
- Maintain a positive and friendly attitude toward all of our customers
- Handle difficult situations calmly and with confidence

**Regulations & Safety**
- Always correctly use the proper personal protective equipment
- Maintain safe work habits and a safe working environment
- Be aware of surroundings and avoid potential hazards or dangerous situations

**Work Area & Documentation**
- Maintain a clean work area and promptly discards scrap materials, packaging and unused parts as necessary
- Organize all tools, parts, supplies and equipment so everything is easily accessible and presentable to customers
- Correctly enter identifying work order information into electronic workorder system with the associated completed service or repairs, including pictures
- Have and maintain adequate and organized tool sets. Respect and maintain shop tools / equipment

**Process Improvements**
- Identify and suggest ways for the organization to improve the efficiency and quality of service processes
- Effectively assist with implementing and supporting improvements to service processes
- Complete all manufacturer required training as required:

- All Mercury E-Skills
- All classroom courses as per management's request

**Work Schedule and Benefits**
- Summers Hours - Monday to Friday 8:30am to 5:30pm
- Winter Hours - Monday to Friday 9:00am to 4:00pm
- Occasional overtime required during busy times, with the option to bank time for time off with pay in slower season
- Group health, dental, life and disability benefits after 3 months of employment
- Mandatory enrolment in employer matching pension plan after 1 year of employment

**Requirements**:
**Educational and experience requirements include**:

- Relevant experience in a Service Technician role or training in a related vocational program
- Mercury accreditation considered an asset
- Proven ability to correctly diagnose and correct problems with products or equipment
- Proven ability to consistently meet work schedules
- Ability to meet all physical requirements of the job
- Above-average computer skills for using electronic work order and diagnostic systems
- Basic knowledge of equipment safety and procedures
- Basic math and problem-solving skills
- Strong work ethic and consistent attendance
- Proven ability to recommend process improvements
- Demonstrated ability to maintain organization and safety

With continued commitment to the ongoing enhancement of a first class and engaged team culture, Gibbons Motor Toys is awarded one of Boating Industry Canada’s Employers of Choice.

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