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Service Customer Care Representative

3 months ago

Mississauga, Canada Dilawri Group of Companies Full time

WANT TO WORK for one of Canada’s Best Managed Companies? 

CALLING EXPERIENCED AND ASPIRING  SERVICE CUSTOMER CARE REPRESENTATIVES

Located at  Dixie Road & Highway 401 , our team assists customers in scheduling service appointments for their vehicles at any of our 23 Ontario dealerships. This is an inbound heavy contact centre where phone, email, & text inquiries are managed in a timely and professional manner. Some outbound activities are expected through email, text, & phone to maintain active customer relationships.

Responsibilities:

Engage existing customers with the intent to promote maintenance services recommended by the manufacturer and, whenever possible, promote other applicable services. Manage inbound inquiries from, and outbound communications to, new and existing Service Department customers with the goal of scheduling service appointments.