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Parts and Service Coordinator
2 weeks ago
**Build your Career at Cooper Equipment Rentals**
We are looking for a _**customer-oriented**_, _**motivated**_ individual to join our professional team as a **Parts and Service Coordinator **at the **Hub Equipment Specialty Division** in **Etobicoke, ON**
- **Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.**_
**Why Work with Us? Perks**
- Competitive salary
- Excellent benefit package with premiums paid by the company
- RRSP match
- Boots/Shoe allowance + safety wear
- Safety-minded organization
- Continuous training, learning and development opportunities
- Fun-loving work environment with strong social responsibility
**What You’ll Be Doing**
- Duties and Responsibilities:_
- Work closely with the heavy equipment mechanics and Lead Hand to communicate rental equipment needs and ensure necessary repairs are completed in a timely manner as well as within customer driven deadlines.
- Maintain a system for tracking repairs and estimates for all equipment including attachments to ensure it is in good operating condition.
- Coordinate any necessary outside service repairs to equipment.
- Take incoming field service calls from customers and determine required course of action. Keep customers informed about the status of field service repairs.
- Maintain and coordinate, internally and externally, the maintenance schedules for all equipment.
- Support Mechanics by ordering and receiving parts, following up and escalating as needed on backorders.
- Support Mechanics in completing all work orders, ensuring labour and parts are complete and accurately costed.
- Facilitate an efficient A/P process by issuing purchase orders, matching purchase orders to invoices and approving/submitting invoices with all required documentation for payment.
- Provide quotes and estimates to customers for any customer charge repairs. Ensure customer charges are billed in a timely manner with adequate documentation.
- Assist with documenting incoming and outgoing equipment as needed.
- Work closely with the Rental Coordinator on customer needs and provide backup coverage.
- Assist with parts pickup.
- Manage parts inventory.
- Process warranty claims.
- Ensure all shop supplies are stocked
**What You’ll Bring to the Team**
- Qualifications and Requirements:_
- Minimum of two years of experience in service operations, preferably in the heavy duty equipment industry.
- Knowledge of heavy-duty construction equipment service is preferred.
- Self-starter, very customer service oriented and works well in a team environment.
- Thrives in a fast-paced environment with strict deadlines.
- Very flexible in doing various tasks to satisfy our customers.
- Valid G driver’s license in good standing.
- Minimum of Grade 12 or equivalent; post-secondary diploma is an asset.
Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view _**Day in the Life videos**_ _- _**cooperequipment.ca/careers**.
**Who We Are**:
Operating since 1972, **Cooper Equipment Rentals** is a full-service construction equipment rental company. We specialize in the rental of compact, aerial and heavy construction equipment for the contracting community. We have grown to over 55 strategically placed branches across Canada and pride ourselves in exceptional customer service provided by our highly trained team. _**And we're growing**_
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Etobicoke, ON M8Z 2C4: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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