Service Coordinator

2 weeks ago


Etobicoke, Canada National Fireplaces and Facings Inc. Full time

**Service Coordinator**

We are looking for a service coordinator to join an already established and growing business

About us:
**National Fireplaces & Air Systems** is an impressive one-stop location to satisfy all your home comfort needs. Our fireplace collections and custom finishes feature the finest quality manufacturers, materials and hand craftsmanship at reasonable prices. We also offer a full range of premium heating, cooling and indoor air quality products (Lennox high efficiency furnaces, air conditioners, HRVs and air filtering options). Our designer and custom builder showroom is open to the public and located in Toronto’s west end near Hwy 27 & Dixon.

Duties will include:

- Coordinate service calls with customers and service technicians
- Manage service call payments
- Update service scheduling system and ensure accuracy
- Procure service parts and manage inventory
- File warranty claims

What you bring:

- Strong customer service skills (effective listening, goal-oriented, persuasive, product knowledge)
- Good verbal and written communication skills
- Proficiency with Outlook, Microsoft Word and Excel
- Ability to multitask and manage time with strong attention to detail
- Positive attitude with growth mindset
- Experience in the HVAC or construction industry considered an asset
- Previous customer service experience considered an asset

What we have to offer:

- Competitive compensation based on experience
- Extensive health and dental coverage
- RRSP matching
- Job security (long standing and growing company)

Schedule:

- 7:30 a.m. - 4:00 p.m.

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: One location



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