Csr/bank Teller- Downtown
2 days ago
**Responsibilities and Accountability**:
- Greet and answer customers’ enquiries in a professional and courteous manner;
- Resolve problems or discrepancies concerning customers' accounts quickly and professionally;
- Create a positive customer experience by understanding and meeting customers’ service needs accurately and efficiently;
- Process customer cash deposits and withdrawals, cheques, outward remittances, foreign exchange transactions, wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions;
- Obtain and process information required for the provision of services, such as opening accounts, issuing Letter of Credit, Standby LC etc.;
- Sort and file deposit slips and cheques;
- Ensure the confidentiality of the Bank and its customers’ information;
- Provide administrative support, including filing documents and coordinating office upkeep with building management service to resolve facility-related issues
- Accountable for the general maintenance of the office including managing office supplies and keeping the office environment tidy and organized.
**Job Specifications**:
- Relevant post-secondary education with Diploma/Degree in Business Administration, Accounting, Finance or Economics
- Ability to perform tasks in an accurate, efficient and timely manner
- Proven judgment and decision-making ability with demonstrated integrity and ethical standards
- Effective verbal and written communication skills
- Ability to handle difficult customers with diplomacy
- Accuracy and attention to detail
- Additional language ability: Mandarin/Cantonese Chinese
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
**Experience**:
- customer service: 1 year (preferred)
- Banking: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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