IT Technical Service Analyst

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

IT Technical Service Analyst

Provides technical support on IT-related activities to network systems security. Applies complete knowledge, skills, and practices to perform assignments

**What will you do?**
- Responsible for incident management, change management and escalation process flow for desktop environment, including telephony (including Contact Centre Technology) and servers/network systems within support process guidelines.
- Provide technical support and assist with automating processes, using PowerShell, to all DSS managed sites
- Support activities in DS, branches and Head office environments, including servers, printers, moves, renovations, installs of pc’s/laptops, recyclers, cash dispensing units, mobile devices and other core technologies essential to the bank’s core infrastructure and businesses
- Take leadership role for all related implementation and refresh activities for specific sites, coordinating both internal and external partners
- Develop and document process improvement/reengineering initiatives for administration, maintenance and management of environments. (i.e., sharing best practices)
- Participate with other team members in establishing team performance objectives and promote the concepts of team building
- Engage in 7/24 work arrangements as required to support DSS activities (including technology implementation/testing/upgrades required on off hours or weekends). Travel to various bank locations across the region as required
- Strengthen relationships with our business and service partners so needs are understood and the right innovative solutions and service are delivered

**What do you need to succeed?**

**Must-have**
- A+ Certification, Network + certification, Windows 10 Certification and other certifications as outlined in the DSS Training Matrix: Strong MS Office skills - Word, Outlook, Excel and PowerPoint
- Strong understanding of technology and concepts including Domain/IP infrastructure and all supported desktop and server operating systems.
- Excellent interpersonal and highly developed communication skills (verbal and written); Creative and analytical thinker who is self-driven and capable of working in a fast-paced 7/24 work arrangement environment
- Valid driver’s license and ability to travel to various bank locations across the region, along with ability to work out of Toronto downtown, or Meadowvale, Mississauga.

**Nice-to-have**
- Experience or understanding of web technologies, frameworks, middleware technologies, and/or design techniques and tools. Also of programming languages, databases, platforms, and/or code management tooling
- Ability to hand-code all components
- Knowledge of domains, IP infrastructure, server operating systems, and domain registration standards, as well as an understanding of IT Standards, Methodologies, CMM, and audit requirements

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high performing team
- Opportunities to do challenging work
- Access to a variety of job opportunities across business and geographies
- Enjoy a comfortable work environment with the option to dress casually

**Job Summary**


**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-01-11-08:00

**Application Deadline**:
2023-01-31-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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