Jr. Bilingual Claims Specialist to support Wealth Management LOB for our large banking client

2 weeks ago


Old Toronto, Canada S.i. Systems Full time
Jr. Bilingual Claims Specialist to support Wealth Management LOB for our large banking client - 62513

Location: Downtown Toronto (Hybrid - in office Wednesdays. As of June will be Mon/Thurs)

Duration: 4.5 months

Job Description:

The selected candidate(s) will provide accurate and professional service by telephone, or e-mail. They will assist in processing death claim benefits to applicable beneficiaries. They will support administrative requirements to ensure the smooth operation of the unit.

Job Responsibilities:
  • Adjudicate assigned death benefit claims (20+ per day), including investigating claim details to determine validity, and communicating decisions verbally and in writing as required, and signing to release payments
  • Process death benefit claims to appropriate beneficiaries via Capsil
  • Manage claim requirement follow ups (via email, phone, or letter writing)
  • Addresses any claimant or policyholder issue as part of the conversation, escalating as required for any complaint situation
Must Have Skills:
  • 1+ yr relevant claims processing experience
  • Bilingual (French/English)
  • Post secondary degree required
Nice to Have Skills:
  • Previous insurance/banking experience
  • Experience with Capsil
Interview Process:

First Round - 30 min Teams meeting with HM and HM's one-up

Format will consist of behavioral and getting to know you type questions and assessing French language competence #J-18808-Ljbffr

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