Assistant Registrar, Admission Systems

2 weeks ago

Toronto, Canada University of Toronto Full time

**Date Posted**:08/22/2023
**Req ID**: 33603
**Faculty/Division**: Vice-Provost, Students
**Department**: University Registrar's Office
**Campus**: St. George (Downtown Toronto)

**Description**:
**Position Summary**:
The incumbent will work closely with the URO (University Registrar s Office) Technical Solutions and the University Admissions and Outreach (UAO) teams to ensure technology administration and project management in support of admissions activities. They will be a key liaison with the Admissions team to find new solutions or processes to improve/enhance service to students. The incumbent also effectively and efficiently uses the enterprise student information system (e.g., ROSI) as well as complementary reporting tools (e.g., PowerBI, Azure, Tableau).

The position works collaboratively with the School of Graduate Studies, Enterprise Applications & Solutions Integration, divisional partners across the tri-campus, and other central university units (e.g., Student Life, Residences, Planning & Budget) to ensure the high-quality execution of technology-supported business processes, data management, and reporting related to the admissions and transfer credit cycles.

The Assistant Registrar, Admission Systems will assume primary responsibility for admissions and transfer credit data and work with the Manager of Data and Analytics on all aspects of data cleaning and management, reporting, identifying and solving technical and complex data issues, and tracking, organizing, and maintaining data and metrics. They will also support the Manager of Data and Analytics and play a key role in the institutional enrollment management plan.

The incumbent manages a team of technical support staff, including hiring, performance management, dealing with discipline-related matters, and terminations. They are responsible for the efficient planning and directing of all activities within the Admissions Systems team, including evaluating, developing, and supporting policies and procedures for providing client services. The incumbent ensures that highly responsive services are provided to all clients in accordance with established service principles, policies, and procedures.

The Assistant Registrar, Admission Systems will also be responsible for ensuring effective communication and training to end-users on admissions information systems, including policies and procedures, technical requirements, and system updates. This includes providing training sessions, creating user manuals and online resources, and coordinating with URO Technical Solutions and UAO teams to develop and implement effective training programs. The incumbent will also work closely with the Admissions team to identify areas where additional training or communication is needed, and to ensure that end-users have the necessary support to use admissions information systems effectively.

**Qualification Required**:
**Education**:

- Bachelor’s degree with a focus on computer science or relevant area of education; or equivalent combination of education and experience.

**Experience**:

- Minimum eight (8) years of progressive work experience with technical skills in the field of computer systems, management, and system design;
- Demonstrated experience working in systems development, including demonstrated ability to lead others through significant change;
- Demonstrated experience managing staff in a unionized work environment;
- Thorough understanding of the business processes and functions related to higher education, preferably recruitment, admissions, enrolment, financial aid, and/or awards.

**Skills**:

- Excellent analytical and problem-solving skills;
- Ability to understand, analyze and improve complex administrative processes, to assess options and possibilities and to plan, develop and implement complex IT technology and systems;
- Excellent understanding of relational database systems, preferably with student information systems and University of Toronto systems;
- Solid understanding of website and systems architectures; thorough understanding of web-based client/server technologies;
- Must have excellent organizational and time management skills and strong communications skills to communicate, persuade, and present technical and non-technical concepts to persons with both strong and limited technical backgrounds at all levels of the organization;
- Strong ability and commitment to remain current with emerging and prevailing trends and issues both in the technology realm and in financial aid;
- Strong analytical and organizational ability;
- Proven ability to exercise good judgment, initiative, and maintain confidentiality;
- Ability to work under pressure and with deadline constraints while balancing competing priorities;
- Strong interpersonal and team building skills.

**Closing Date**:08/31/2023, 11:59PM ET
**Employee Group**: Salaried
**Appointment Type**: Budget - Continuing
**Schedule**: Full-Time
**Pay Scale Group & Hiring Zone**:PM 4

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