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Digital Marketing Account Supervisor

4 weeks ago

Toronto, Canada Elite Digital Inc. Full time

**TRANSFORM IDEAS INTO IMPACT AT ELITE DIGITAL**

Imagine being part of a visionary team where your contributions directly shape the digital landscape and drive tangible business success. At Elite Digital, we don't just adapt to digital trends—we spearhead them. Join our group of forward-thinkers and industry leaders as we deliver groundbreaking digital marketing solutions across diverse sectors. Elite Digital is the perfect place for those eager to challenge the status quo and experience meaningful professional development. Here, innovation meets impact in a supportive atmosphere that nurtures creativity and fosters collaboration. Step into a role where you can truly make a difference and supercharge your skills with Elite Digital.

**JOB SUMMARY**

**KEY RESPONSIBILITIES**
- Act as the primary point of contact for all client account management issues
- Cultivate and manage enduring client relationships
- Establish trusted advisor relationships with key clients, stakeholders, and executives, offering marketing consultation and customer service
- Formulate and execute marketing strategies, documentation, and assist in developing RFP responses for existing and prospective clients
- Collaborate with Project Managers and internal teams to ensure prompt and successful project delivery based on client requirements
- Monitor and promptly communicate changes in project scope on a daily/monthly/quarterly basis to clients and internal teams
- Coordinate with internal teams to predict, monitor, and communicate key account metrics to clients
- Engage in contract negotiations and finalize agreements to optimize profitability
- Identify opportunities for business growth with existing clients and propose enhancements
- Generate reports on account status for internal stakeholders
- Assist in handling challenging client requests or escalating issues as necessary

**EDUCATION & TRAINING**
- Bachelor's Degree or Certification in Digital Marketing, Business Administration, Marketing Management, Communications, or a related field

**EXPERIENCE, SKILLS & COMPETENCIES**
- Proven background in Digital Marketing and/or Marketing as an Account Manager, Key Account Manager, Sales Account Manager, or similar role
- 3-5 years of Client Service experience
- 3-5 years of Digital Marketing experience, encompassing Social Media, CRM, Branding, Content Marketing, Marketing Strategy, Customer Service, and Strategic Planning
- Proficiency in communicating, presenting, and influencing stakeholders across all organizational levels, including executives
- At least 3 years of experience in an Agency environment
- Demonstrated history of delivering customer-focused solutions
- Strong time management, organizational, and analytical skills
- Ability to anticipate risks and devise mitigation plans with the relevant stakeholders
- Excellent written and verbal communication skills
- Capable of working in a diverse team setting with rapidly changing priorities
- Familiarity with project management tools
- Keen attention to detail

**BENEFITS**
- Hybrid Work Model: Primarily remote with in-office days once a week.
- Fun Office Environment: Our workspace is designed for enjoyment and collaboration, featuring games like pool, table tennis, and foosball. Relax or brainstorm in themed meeting spaces, including a grassy park area with hammocks, creating a comfortable and enjoyable atmosphere to enhance creativity and productivity.
- Comprehensive Health & Wellness Plan: Includes a Health Spend Account, Employee Assistance Program, and Travel Insurance.
- Flexible Health Day Policy: Prioritizing your physical and mental health wellness
- Home Office Subsidy: Financial support to enhance your remote work setup.
- Flexible Hours: Designed to enhance work-life balance, acknowledging the importance of how personal satisfaction enhances overall job fulfillment.
- Monthly Catered Lunches: Enjoy company-wide gatherings with lunch provided.
- Holiday Time Off: Over and above paid vacation, Elite sponsors time off over the winter holidays to relax and recharge.
- Social Events: Engage in both virtual and in-person company events to stay connected and foster meaningful relationships.

**COMMITMENT TO INCLUSION**

Join our vibrant team and thrive in a flexible, supportive environment that values your well-being and professional growth