Bilingual Business Consultant

3 weeks ago

Toronto, Canada CGI Full time

This position is for the Business Consultant to work directly with the Client supporting them primarily with support for the Canada Emergency Business Account (CEBA) program.
Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Your future duties and responsibilities
- Help manage the help desk function for the CEBA program, and act as the primary point of investigation for all inquiries and questions on CEBA loans and repayment process
- Investigate findings based on established Standard Operating Procedures, responding in an informed, professional and prompt manner
- Understand and can explain the core processes, best practices and latest on the CEBA program
- Escalate complex or unresolved user situations as required
- Identify emerging issues and trends to inform decision-making and contribute to updates in the Standard Operating Procedure
- Respond to inquiries in an efficient manner, adhering to bank Service Level Objectives
- Maintain current knowledge of the CEBA program, practices, procedures, FAQs and latest from the Government of Canada

Required qualifications to be successful in this role
- Strong knowledge in financial services specifically in Business Banking domain. Understanding of CEBA loans, supporting policies, procedures, and technologies is preferred
- Attention to detail
- High energy with a passion for being the ultimate problem solver
- Excellent interpersonal, communication and organizational skills
- Experience with Microsoft Excel, comfortable dealing with large amounts of data in reports

**Skills**:

- Business Banking
- Client Management
- Communication
- Financial Services
- Data Analysis
- Jira"

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