Coordinator, Tour

5 months ago

North Vancouver, Canada Grouse Mountain Resort Full time

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

COORDINATOR, TOUR & TRAVEL

**Job Title**: Coordinator, Tour & Travel

**Location**: North Vancouver

**Department**: Sales

**Reporting Manager**: Director, Sales & Partnerships

**Role Status**: Full-time permanent
ABOUT US
Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding), an inspiring setting and many unique employee privileges.

**JOB SUMMARY**:
We are seeking an energetic and self-motivated professional to support and grow our leisure sales program. The Coordinator is a strong communicator with natural interpersonal skills conducive to building and maintain excellent relationships with tourism industry clients. In addition to administrative duties, this individual will also promote our mountain experience to clients through familiarization tours, product knowledge training, in-destination outreach, off-site networking events and industry shows. This role is well suited for an individual with an entrepreneurial spirit and interest in growing their career within tourism.

**ESSENTIAL JOB FUNCTIONS**:

- Tour operator support including: responding to incoming queries, operations and logistics updates, rate contracts, promotional assets, OTA intranet updates
- Inter-departmental alignment: tracking and communicating tour group arrivals and rate updates for relevant departments. Responding to internal tour operator queries (operations and accounting for example)
- In-destination outreach: lead hotel concierge and info centre outreach and referral program
- Business development activities:

- Coordinate and participate in familiarization tours, product knowledge programs, industry events/shows.
- Conduct post-season evaluations and use feedback to generate new ideas
- One-on-one sessions with key accounts
- Stay on top of industry trends, best practices and leveraging this industry intelligence to identify new business opportunities
- Other: Maintain positive and productive relationships with internal and external contacts and accounts. Other duties as required
- Other duties as assigned

REQUIRED QUALIFICATIONS AND ABILITIES
- Successful completion of post-secondary degree or diploma
- Previous experience in tourism industry preferred
- Comfortable speaking and presenting in front of groups
- Ability to think and act strategically; work independently and manage time efficiently
- Exceptionally strong oral communication skills; ability to develop rapport and credibility
- Effective presentation selling skills and objection handling techniques
- Ability to work in a fast paced, high demand environment, and meeting tight deadlines
- Committed work ethic; positive work attitude
- Exceptional customer service skills
- Knowledge of MS products from Word, Excel and Outlook
- Ability to work evening, weekends and statutory holidays, when required. Some travel required

WORKING CONDITIONS

Work takes place primarily indoors, with the exception of familiarization tours and product knowledge tours outdoors on the Mountaintop.

COMPENSATION AND BENEFITS

$45,000 - $53,000 per year depending on experience

All positions are eligible for the following benefits and perks:

- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants, and recreation.

**Full-time, year-round positions are also eligible for these**:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
- RRSP matching plan after 1 year of service
- Free access passes for dependents

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

  • Tour Guide

    5 months ago

    Vancouver, Canada Globalduniya Full time

    Location: Vancouver BC, Canada About Globalduniya Canada Tours: Globalduniya Canada Tours is a leading travel company specializing in providing exceptional tour experiences across Canada. We pride ourselves on offering unique and immersive adventures that showcase the diverse landscapes, cultures, and attractions of this beautiful country. **Job...

  • Tour Guide

    4 months ago

    Vancouver, Canada Globalduniya Full time

    Location: Vancouver BC, Canada About Globalduniya Canada Tours: Globalduniya Canada Tours is a leading travel company specializing in providing exceptional tour experiences across Canada. We pride ourselves on offering unique and immersive adventures that showcase the diverse landscapes, cultures, and attractions of this beautiful country. **Job...

  • Marketing Specialist – Advertising

    2 months ago

    Vancouver, British Columbia, Canada Bake Tour Full time

    Job RequirementsWe are seeking a highly skilled Marketing Specialist to join our team at Bake Tour. The ideal candidate will have a strong background in marketing and advertising, with a focus on developing and implementing effective communication strategies.LanguagesEnglish is the primary language of communication in this role.EducationA college, CEGEP, or...

  • Marketing Specialist – Advertising

    2 months ago

    Vancouver, British Columbia, Canada Bake Tour Full time

    Job RequirementsWe are seeking a highly skilled Marketing Specialist to join our team at Bake Tour. The ideal candidate will have a strong background in marketing and advertising, with a focus on developing and implementing effective communication strategies.LanguagesEnglish is the primary language of communication in this role.EducationA college, CEGEP, or...

  • Sales / Tour & Travel Coordinator

    4 weeks ago

    Vancouver, Canada Holiday Inn Vancouver-Centre Full time

    Sales / Tour & Travel Coordinator Ready to spread the word about our exceptional guest experiences? We’re searching for a Sales Coordinator with the strategic ability to help us beat our room night sales goals. Night after night. A little taste of your day-to-day **FINANCIAL RETURNS** - Achieve budgeted revenues and personal/team sales goals and...

  • Tour Leader- Educational Student Trips

    5 months ago

    Vancouver, Canada Evolve Tours Full time

    **Job Title: Tour Leader** **Company Overview**: Evolve Tours is a leading independent educational travel provider committed to fostering experiential learning opportunities for youth. We prioritize community engagement, critical thinking, leadership, and reflection in all our programs. Our team is more than just a group of individuals; we are a family...

  • Front Office Agent

    5 months ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Guest Services Ambassador

    5 months ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Operations & Charter Coordinator

    4 months ago

    Vancouver, Canada Discover Canada Tours Full time

    **Join the Green Team**: Become part of a team of experienced guides and office staff who are **enthusiastic** about showing off the best areas of Western Canada and beyond, and bring your personal touch into each adventure! Every member has their **favourite tour and destination. Do you want to discover yours?** If you’re a **hard worker who **loves to...

  • Association Management

    5 months ago

    North Vancouver, Canada Sea To Sky Meeting Management Inc. Full time

    **ABOUT SEA TO SKY MEETING AND ASSOCIATION MANAGEMENT INC**: Sea to Sky Meeting and Association Management Inc. (Sea to Sky) is an award-winning company founded in 2001. Our core business is providing conference, event and association management services to associations and organizations around the world. Our clients include individuals, provincial, national...

  • Leasing Coordinator

    5 months ago

    Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...

  • Brokerage Coordinator

    4 months ago

    Vancouver, Canada Cushman & Wakefield Full time

    **Job Title** Brokerage Coordinator **Job Description Summary** The Brokerage Coordinator role will be responsible for supporting a team of Vancouver based commercial real estate brokers. This position manages team coordination and organization, deal documentation, listing processes, advertising and marketing, research and data analysis, client liaison and...

  • Brokerage Coordinator

    5 months ago

    Vancouver, Canada Cushman & Wakefield Full time

    **Job Title** Brokerage Coordinator **Job Description Summary** The Brokerage Coordinator role will be responsible for supporting a team of Vancouver based commercial real estate brokers. This position manages team coordination and organization, deal documentation, listing processes, advertising and marketing, research and data analysis, client liaison and...

  • Administrative Support Coordinator

    5 months ago

    Vancouver, Canada APT Travel Group Full time

    **ABOUT US** The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in...

  • Brokerage Coordinator

    2 months ago

    Vancouver, Canada Cushman & Wakefield Full time

    **Job Title** Brokerage Coordinator (Contract) **Job Description Summary** The Brokerage Coordinator role will be responsible for supporting a team of Vancouver based commercial real estate brokers. This position manages team coordination and organization, deal documentation, listing processes, advertising and marketing, research and data analysis, client...

  • Safety Coordinator Ii

    5 months ago

    North Vancouver, Canada Seaspan ULC Full time

    The Safety Coordinator will coordinate and implement the health and safety management system for the organization while assisting in the development and implementation of programs, procedures, work instructions and forms in support of the Safety Management System. Coordinators are responsible for supporting the yard Safety Manager, providing advice and...

  • Museum Coordinator

    6 months ago

    North Bay, Canada North Bay Museum Full time

    **Museum Coordinator** **Reports to**:Museum Director/Curator and Museum Operating Committee **Position overview**: The North Bay Museum is seeking a full-time, permanent Museum Coordinator. The Museum Coordinator will provide supervision, oversight and coordination of museum operations including the retail program, fundraising program, museum rentals,...

  • Association Management Coordinator

    5 months ago

    North Vancouver, Canada Sea To Sky Meeting Management Inc. Full time

    **ABOUT SEA TO SKY MEETING AND ASSOCIATION MANAGEMENT INC**: Sea to Sky Meeting and Association Management Inc. (Sea to Sky) is an award-winning company founded in 2001. Our core business is providing conference, event and association management services to associations and organizations around the world. Our clients include individuals, provincial, national...

  • Group Coordinator

    5 months ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: ***: **KEY RESPONSIBILITIES**: **The key responsibilities of the Group Reservations Coordinator include but are not limited to**: ***: - Provides superior service for all guest calls; answers internal and external phone promptly, professionally with a friendly greeting & identifying self; addresses guest by name and uses callers name minimum 3 times...

  • Intergenerational Coordinator

    2 months ago

    North Bay, Canada Canadore College Full time

    The Village Impact Project Full-Time - 37.50 hours/week - $36.29/hour College Drive Campus - North Bay, ON **APPLICATION DEADLINE**: Friday, September 13, 2024 - 4:00 p.m. The Village engages students, seniors, community and caregivers to support and create new models of healthy ageing and inclusion efforts aimed at improving outcomes of Seniors and...