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Quality Assurance Auditor
4 months ago
Year Round
**WHAT’S IN IT FOR ME?**
Resort perks:
- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Pass benefits for your family and discounted lift tickets you can share with your friends;
- Free rentals;
- Staff priced meals & Starbucks treats;
- Staff room rates at all our hotels;
- Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more
The Quality Assurance Auditor is responsible for inspecting guest rooms, public spaces, and staff spaces, according to BMR and Westin standards for cleanliness and maintenance quality. It also involves auditing service quality of all Associates. The Quality Assurance Auditor will provide recommendations and assistance with process improvement, standards creation and maintenance, training, and feedback methodology.
**Year Round - Full Time with Benefits**
**Hourly Rate of $17.43**
**WHAT WILL I BE DOING?**
- Examines and reports on quality of work performed by assigned personnel and take appropriate steps to ensure all rooms meet BMR and Westin standards.
- May be required to correct minor deficiencies in cleanliness/repair if needed.
- Assist with development and maintenance of a Standards Library to act as the benchmark for Lodging quality across all resort properties.
- Assist with delivery of training to departmental leaders and Ambassadors
- Provide daily audits on Lodging Associate performance, as well as regular audits on facilities and cleanliness of public spaces.
- Drive continuous improvement in training programs through upgrading and standardizing of policies, Standard Operating Procedures, Training processes
- Develop and Maintain the Resort’s Allergy protocols and standards as related to industry best practices, parent company’s standards and government regulations
**WHAT DO WE NEED FROM YOU?**
- High school diploma or equivalent
- 2 years of customer service experience
- Knowledge of Microsoft Dynamics NAV an asset
- Excellent investigative and analytical skills
- Energetic, enthusiastic, self-motivated with a keen eye for detail
**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**
Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state
**ALTERRA COMPANY OVERVIEW**
Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.
- Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially._
