Claims Specialist
1 week ago
Our client, CPA Professional Liability Plan Inc. (“CPA PLI”) is a profession-specific company for CPAs, by CPAs. For over three decades, we have focused on providing insurance and risk related solutions to accounting firms in public practice within Canada and Bermuda. Our products and services allow insured members to mitigate insurance-related risks of the profession and provide them with peace of mind and confidence to focus on their practice. CPA PLI employees are committed to the accounting profession, while being experts in their respective fields, including accounting, law, and insurance.
CPA PLI is seeking a Professional Liability Claims Specialist. In this role, you'll be exposed to a wide range of accounting firms and a diverse array of challenges facing the profession. You will benefit from and contribute to a unique body of knowledge and expertise steeped in 35 years of dedicated focus on protecting and defending accounting firms across Canada. This is a unique and dynamic position
About the Role
As a Professional Lines Claims Specialist, you will manage a portfolio of professional liability insurance claims for CPA PLI’s accounting clients. An advocate for the accounting profession, you will be responsible for providing policy-holders with a rigorous defence, while ensuring prudent and effective cost containment and oversight.
- Assess coverage: Analyze relevant policies to determine coverage available. Identify the allegations and assess coverage to determine the extent to which coverage may apply to the claim.
- Investigate: Research, gather and analyze documentation in relation to the claim, including: interviews, evidence, expert reports, legal pleadings,
- Evaluate liability and damages: Working with internal and external experts, assess the extent of potential liability and damage.
- Financial management: Maintain accurate and timely reserves based on best available information, actively and effectively mitigate and manage costs and expenses.
- Engage and oversee experts: Engage internal and external professionals and other consultants to support effective and timely claim resolution, including accountants, auditors, and internal and external counsel.
- Mediate, Negotiate & Settle: Within company policies and guidelines, including authority statements, you will identify potential litigation and non-litigation strategies and determine the best course of action. You will support the full claims lifecycle including mediations, pre-trial conferences and other procedures, negotiations and settlements required to bring the claim to resolution.
- Document: Maintain a full and complete chronology of events for each claim.
- Other duties as assigned.
Your key daily interactions will include
- Colleagues on the Claims & Legal team;
- Accounting firms and employees;
- Internal and external experts and consultants;
- Internal and external lawyers;
- Third party insurance adjusters.
About You
You are an experienced, results-focused professional with the empathy, intelligence, and drive to help clients through a sometimes-lengthy claims process. You are active in your profession and likely to be a member of the Chartered Insurance Professional Society (CIP or FCIP).
You bring:
- 10+ years work experience in managing professional liability insurance claims
- An undergraduate degree from an accredited university;
- Exceptional analytical, critical and strategic-thinking skills;
- Very strong administrative, time management and organizational skills;
- Proactive problem-solving capacity, finding creative solutions to meet the objective;
- Shrewd negotiating capabilities;
- Effective relationship management, establishing trust, using discretion and acting professionally, to maintain effective working relationships;
- Outstanding written and verbal communication, and
- Strong proficiency in basic office software (Office 365 or equivalent).
Why Work with CPA PLI?
They are:
- A niche company
- Experts in our field
- Driven by member value
- On the brink of exciting change
They offer:
- Competitive compensation
- RSP matching
- Wellness allowance
- Vacation & non statutory holidays
- Hybrid work arrangement
- Competitive benefits
CPA PLI is committed to building a diverse and inclusive workplace and welcomes all qualified candidates.
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