Residential Tenancy Specialist
2 months ago
**Key Responsibilities**:
- Represent clients in tenancy cases as their advocate.
- Handle consultations with clients, converting leads into clients
- Represent clients in residential tenancy hearings
- Provide expert guidance on resolving disputes and navigating tenancy issues
- Make phone calls to current and potential clients to offer advice and support
- Maintain accurate records of all cases in our internal database
- Provide support in preparing documents and filing cases with the Residential Tenancy Branch (RTB)
**Qualifications**:
- Strong written and verbal communication skills in English
- Ability to effectively convert leads into clients through consultations
- Strong organizational skills and attention to detail
- Proficiency in Excel, and Word.
- Ability to work independently and manage multiple tasks
- Experience in property management setting is preferred
**Working Conditions**:
- Office-based role with regular computer and phone use
- Full-time position
- Salary + Commission: $38,000 to $42,000 plus additional commission based on conversions.
**Additional Pay**:
- Commission pay
**Benefits**:
- Casual dress code
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Life insurance
- Employee assistance program
**Schedule**:
- 9 - 5 pm, Monday to Friday
**Location**:
- Surrey, BC V4N 3N8: Must be able to reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (required)
- Post-secondary education (preferred)
**Language**:
Fluent in English and Punjabi (required)
Pay: $17.82-$57.70 per hour
Expected hours: 37.5 per week
Additional pay:
- Commission pay
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
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