Client Relations and Patient Safety Coordinator

3 months ago

Winnipeg, Canada WRHA Corporate Full time

**Requisition ID**: 367515

**Position Number**: 20066906

**Posting End Date**: Open Until Filled

**City**: Winnipeg

**Employer**: Winnipeg Regional Health Authority

**Site**:WRHA Corporate

**Department / Unit**: Client Relations and RL

**Job Stream**: Clinical Support

**Union**: Non Union

**Anticipated Start Date**: 10/28/2024

**FTE**: 1.00

**Anticipated Shift**: Days

**Work Arrangement**: Hybrid

**Daily Hours Worked**: 7.75

**Annual Base Hours**: 2015

Grow your career in the Winnipeg Health Region Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

**Position Overview**:
Reporting to the Manager, Client Relations and Engagement WRHA, and in collaboration with other members of the Client Relations team and Quality Improvement & Patient Safety Unit, the Client Relations (CR) and Patient Safety (PS) Coordinator supports quality improvement and patient safety across the Winnipeg health region.

Primary functions of this role include:

- Intake, assessment, referral or resolution of requests from patients, clients, residents, families and the public;
- Intake, assignment, designation and entry of patient safety events;
- Correspondence with Manitoba Health and Seniors Care for completion of assigned processes;
- Entry and management of files in RL Solutions (Risk and Feedback).

**Experience**:

- Minimum of three years of experience in a health care setting/health information services is required.
- Experience using RL Solutions (Risk or Feedback modules) is an asset, as well as proficiency in spreadsheets, databases and other computer systems.

**Education (Degree/Diploma/Certificate)**:

- Undergraduate degree or diploma in a health-related discipline preferred.
- An equivalent combination of education and experience may be considered (i.e., five years of experience completing intake and response to patient and family requests).
- Medical terminology is an asset.

**Certification/Licensure/Registration**:

- Must have a valid driver’s license and access to a reliable vehicle.

**Qualifications and Skills**:

- Must possess excellent analytical skills, problem-solving abilities, as well as oral and written communication skills, judgment and interpersonal skills.
- Must be able to work independently and demonstrate the ability to put conceptual ideas into practice.
- Demonstrated ability to understand processes, particularly in complex systems.
- Integrity, dependability, honesty, initiative, tact and high ethical standards are required.

**Physical Requirements**:
Not Applicable

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

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