Patient Care Coordinator
3 weeks ago
Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centers across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.
Maples Surgical Centre, a division of Clearpoint Health is seeking a dynamic and motivated Patient Care Coordinator to join our team.
**No of Positions : 1**
**Job Type : Full-time**
**Position Summary**:
**Key Responsibilities**:
**Surgical Scheduling & Coordination**:
- Fully understand the programs and services of Maples Surgical Centre in order to provide accurate information.
- Manage and coordinate surgery bookings, ensuring efficient use of surgical time in collaboration with surgeons, anesthesiologists, and nursing staff.
- Maintain open communication with all involved parties to ensure accurate and timely scheduling.
**Patient Communication & Advisory**:
- Serve as the primary point of contact for patients, providing clear information on pre-operative and post-operative processes, surgery details, and payment procedures.
- Offer guidance on available services and ensure patients feel supported throughout their journey.
**Sales & Engagement**:
- Actively promote the services of the centre using a pull strategy to engage potential patients and partners. Participate in outreach efforts, including communication with MOAs, doctors’ offices, and external stakeholders.
- Provide cost estimates, discuss financing options, and assist with payment processing to drive patient enrollment.
**Relationship Building with Stakeholders**:
- Build and maintain strong relationships with funding partners such as insurance companies, workers’ compensation boards, and government agencies.
- Ensure transparency and trust in all communications, representing the centre with professionalism and care.
**Documentation Management**:
- Accurately maintain patient records, schedule data, and necessary documentation in compliance with privacy regulations.
- Prepare and organize patient files for consults, surgeries, and post-operative care, including consent forms and medical history.
**Collaboration & Teamwork**:
- Work closely with clinical and administrative teams to optimize patient flow and ensure a seamless experience for all stakeholders.
- Collaborate with marketing and outreach teams to align on patient engagement strategies and feedback on service offerings.
- Maintain stock control for all inventory and patient assignment of inventory
**Continuous Improvement**:
- Identify areas for operational enhancement and contribute to the development of processes that improve patient satisfaction and operational efficiency.
- Uphold the highest standards of service and professionalism, ensuring accurate patient information, confidentiality, and maintaining a clean, organized work environment.
**Support and Flexibility**:
- Provide administrative assistance, and backup support as needed, while maintaining a thorough understanding of clinic operations, patient protocols, and adapting to changing priorities.
**Qualifications**:
**Education & Experience**:
- Post-secondary education in healthcare administration, business, or a related field preferred.
- Previous experience in surgical scheduling, patient coordination, or healthcare sales is an asset.
**Skills & Competencies**:
- Strong interpersonal and communication skills, with the ability to build relationships and trust with patients, surgeons, and funding partners.
- Sales-oriented mindset with the ability to promote services and convert inquiries into scheduled procedures.
- Excellent organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment.
**Work Environment**:
**Setting**: This role is based in a clinical environment and requires direct interaction with patients, physicians, and external stakeholders.
**Schedule**: Full-time position, with occasional extended hours based on patient and surgery schedules.
This role offers a unique opportunity to contribute to the success of Maples Surgical Centre while fostering professional growth in a dynamic and evolving healthcare environment.
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