Program Coordinator

3 months ago

Pickering, Canada Durham Community Health Centre Full time

**Position Title**:Program Coordinator - Priority Population**

**Employment Status**: Temporary Full-time Contract, until March 31st, 2026

**Position Status: This is a Bargaining Unit position. All terms and conditions of the collective bargaining agreement apply.**

**Hours of Work Schedule**: 35 hours per week including some evenings and weekends

**Salary Range**: Annualized salary range of $55,100.00 - $63,223.00, commensurate on skills and experience and plus Group Benefits & HOOPP

**Hiring Manager**: Senior Manager, Integrated Care & Experience

**Primary Location**: North Oshawa; mobile clinic sites (with flexibility to travel to any Durham CHC location as required).

**Organization Overview**

**Durham Community Health Centre (DCHC)** is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the center of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on the health of Durham community members by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

**Position Overview**

Working as a part of the interprofessional care team, the Program Coordinator - Priority Populations oversees the day-to-day functions of teams working with Priority Populations, including Newcomers and African, Caribbean, and Black (ACB) communities. The coordinator will facilitate the coordination of team functions such as data collection, program planning, and client registration. The Coordinator will also ensure strategic linkages are developed with other programs, relevant committees and other key stakeholders to enable an evidence-based approach to care that is innovative with the goal of reducing health inequities.

**Key Responsibilities**:

- Coordination/Capacity Building_
- Oversee scheduling of team for client needs
- Assist clinicians with managing clinic needs, schedules and client follow-up as necessary
- Designs and develops administrative procedures and protocols for the team
- General Administration_
- Support and work with the team to develop training materials to ensure that the goals of the program are being achieved and the needs of those requesting training are being met
- Routinely compile, enter and report confidential data at agency and funder’s request
- Design and develop training materials
- Ensure that all necessary reports are completed and submitted to the appropriate sources meeting set deadlines
- Participate in the planning of program evaluation initiatives and track the work plan for the current fiscal year with team members
- Participate as a team member in all team functions
- program planning, team meetings, inter-team meetings, and case conferences
- Maintain and develop professional competence and learning
- General administrative assistance in collaboration with support team
- Monitoring the quality and effectiveness of services through performance metrics, client feedback, and outcome evaluations.
- Ensuring adherence to regulatory requirements and standards, such as PHIPA compliance
- Managing and analyzing data to identify trends, improve outcomes, and optimize program performance
- Support in-person appointment booking and client intake, including completion of health equity questionnaire
- Ensure client information is accurately scanned and uploaded to client’s chart in EMR
- Supporting and managing client concerns
- Perform other related duties as assigned
- Assists, as assigned, in the orientation and training of new staff on the team
- Consults regularly with local agencies or community resources concerning resource development and program planning which is pertinent to the patient/client population
- Adheres to and applies organization wide policies and practices in support of organizational health, and performances
- Adheres to and applies established compliance measures within legislative requirements and equity principles (e.g., AODA, Human Rights Code, and Ontario Employment Standards)
- Champions and supports Employee Engagement ef

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