Program Assistant, Personal Support Services

2 months ago

Pickering, Canada Community Care Durham Full time

**Program Assistant, Personal Support Services**

**(Full-Time)**

At Community Care Durham, coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people who choose to live at home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Community Care Durham seeks an experienced team player who can work independently, demonstrates commitment to the values and mission of Community Care Durham. Reporting to the Program Manager, the Program Assistant supports the day-to-day provision of services; coordinates the provision of various In-Home Supports Program Services and participates as an effective member of the Community Care team.

Responsibilities include, but are not limited to:

- Maintains and updates electronic files on CCD database including reference and resource material;
- Acts as point of contact between Office and Field staff, and Clients and Office Staff;
- Creates and updates Program Forms and Database (program user guides, and trackers).
- Liaises with various offices in the coordination of service provision;
- Communicates with clients (i.e., scheduling, billing concerns, general questions, taking messages).
- Assists client facing staff with database issues;
- Assists with student preceptorship and volunteers;
- Point of contact to provide basic IT support and resolve issues (RingCentral and Alayacare support);
- Participates in Training / In-Service Coordination;
- Performs miscellaneous job-related duties as assigned.

**Qualifications required**:

- Post-secondary diploma in a related field such as office administration, gerontology, health sciences or an equivalent combination of education and experience directly related to the position
- 1 Year experience in Office Administration
- Good working knowledge of the principles of community support services including community, mental health and gerontology, and scheduling
- Strong written and verbal communication skills with attention to detail
- Ability to work as a team player
- Reliable vehicle and ability to travel within Durham Region
- Satisfactory Police Vulnerable Sector Check or Enhanced Police Information Check
- Sensitivity to adults with needs related to aging, physical and/or mental health
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients, and the community as outlined within CCD policies

**Compensation**:Starting at $34,000 annually; three (3) weeks’ vacation per year of work; 9 paid (including stat) holidays; health, insurance, and pension benefits when eligible.
- Pay will be commensurate based on education and experience

Pay: From $34,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-09-12

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