Psw Program Scheduler

4 months ago

Pickering, Canada Community Care Durham Full time

**PSW Program Scheduler**

**(Full-Time)**

At Community Care Durham, coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people who choose to live at home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Reporting to the Program Manager, the Program Scheduler works collaboratively to support the day-to-day provision of client services. This includes coordinating the schedules to fill just in time gaps such as vacation and time off requests, absenteeism gaps, client not seen not found and additional hours of service requests.

Responsibilities include but are not limited to:

- Coordinates schedules for clients and staff
- Schedules PSW staff - may include mastering of schedules in accordance with the Employment Standards Act
- Communicates new assignments and/or schedule changes to Personal Support Worker staff and clients
- Identifies and addresses scheduling issues (i.e. call ins, no shows etc.)
- Provides support and assistance with problem solving to team members
- Documents and reports as required to Manager and/or Service Coordinator
- Enters all scheduling data into computer system in a timely manner and ensuring that data is accurate and complete
- Provides scheduling back up support to after-hours staff as needed
- Provides support to staff and clients as needed
- Maintains confidentiality of client, personnel and agency operations

**Qualifications required**:

- Post-Secondary Diploma in Office Administration or Medical Administration, or a combination of education and experience.
- One (1) year experience in office administration
- Two (2) years’ experience in scheduling staff
- Strong customer service skills
- Strong interpersonal, communication and organizational skills
- Good working knowledge of the principles of community support services including community, mental health and gerontology, volunteer management
- Must work every other weekend on rotation
- Ability to work between the hours of 7 am and 11 pm
- Satisfactory Police Vulnerable Sector Check or Enhanced Police Information Check
- Sensitivity to adults with needs related to aging, physical and/or mental health
- Adhere to COVID-19 safety practices
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

**Compensation**: Starting at $38,000 annually; three (3) weeks’ vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays, 3 float days; health, insurance, and pension benefits when eligible.
- Pay will be commensurate based on education and experience

Pay: From $38,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 2024-09-03

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