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Product Support Account Manager

4 weeks ago

Greater Sudbury, Canada TCAT Div of Toromont Industries Ltd Full time

Toromont Cat is looking for a Product Support Account Manager (PSAM) to join our team The primary focus for the Product Support Account Manager (PSAM) is to support Customers throughout the life cycle of the products purchased ensuring deliverables are aligned with business objectives. The PSAM will drive product support sales of parts and service for Energy Division including Electric Power, Industrial, Marine and Rental equipment and manage the customer relationships as a technical resource to support the operation and maintenance of products

**As a **Product Support Account Manager (PSAM)** **, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

**In a typical day, YOU will**:

- Promote Toromont and Caterpillar in a professional manner and develop a territory plan and business development for customers’ product support opportunities within assigned regions
- Review detailed specifications and tenders to determine the right product support strategy/offerings and submit bids accordingly to ensure all Toromont Financials and risk management objectives are met for all quotes
- Respond to customer product support sales inquiries in a timely manner to determine the appropriate actions
- Identify and proactively engage in product support sales calls with prospective customers and distribute other leads to the appropriate market segment Account Manager (EPG, Industrial, Marine and Rental)
- Remain current on market conditions, competitive intelligence and pricing to provide feedback to management, inside sales and Caterpillar
- Market and execute full range of Toromont's product and service offerings including Customer Support Agreements, Preventative Maintenance Agreements, Reman Products, Extended Service Coverage, Oil Sampling, Overhaul Protection, Connectivity, etc.
- Develop and maintain relationships with cross functional teams, branch product support staff and engage them in activities to ensure proper alignment of goals
- Complete call reports following each customer meeting and maintain Sales Link database to ensure customer information and sales activities are up to date
- Maintain the projects quote log system to ensure complete and accurate marketing information
- Provide second line technical support for customers by working closely with Project Managers and Engineers
- Prepare and present information/update sessions for internal branch staff and customers including lunch and learn sessions and CAT care seminars, etc.
- Participate in appropriate industry associations, training sessions, customer events, etc.
- Assist with the collection of outstanding customer payments and distribute settlements related to parts and service work performed
- Participate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/Programs and best practices

***Must-haves for this role**:

- Post-Secondary Education with 5+ years’ experience in the industry with an understanding of the Power Systems marketplace and its fundamentals (EPG, Industrial, Marine)
- Technical aptitude and knowledge of diesel/gas engines, generators, switchgear, and transfer switches, etc.
- Proven sales capacity with experience engaging new customers and business opportunities
- Strong communication skills to effectively interact across all levels of the organization and our customers
- High aptitude for negotiating, developing business plans/strategies, budgets and implementing service related programs
- Solution focused and customer centric with effective interpersonal and team building skills
- Solid business and financial acumen with advanced understanding of business principles, company policies and objectives
- Well-developed analytical, organizational and problem solving skills with a high sense of urgency
- Self-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
- Computer literate with proficiency in Microsoft Applications, DBS, SIS
- Willing and able to travel and work flexible hours in support of the business needs
- Valid Passport and valid Driver’s Licence with a clean Driver’s Abstract

**About Toromont Cat**
- With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation cu