Bilingual Customer Loyalty Rep- Remote

2 weeks ago

Ottawa, Canada Lifeline of Canada Full time

Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.

This position of Bilingual Customer Loyalty Rep will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have benefitted from Lifeline. Today, our range of medical alert services provide patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.

At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible - whether it’s emergency services, a family member, or neighbour. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country’s leading medical alert service.

Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

**What You Will Do**

To retain customers who are looking to cancel their Lifeline Service by using various loyalty/retention techniques and having strong persuasion skills.

**Job Duties and Responsibilities**
- Retain customers who are considering cancelling their Lifeline service
- Meet retention objective by using strong persuasion and customer service skills
- Maintain product knowledge
- Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experience

**Skills and Qualifications**
- Must be fluent in French and English (verbal and written)
- Post-secondary education and/or equivalent related work experience preferred with 2 years of experience in business-to-consumer (B2C) sales in a high transaction environment
- Work Experience - Minimum 1 year experience working in a sales environment
- Demonstrated record of strong persuasion skills
- Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers
- Ability to plan, organize and establish priorities to meet goals and achieve results
- Ability to work in a fast-paced customer sensitive environment
- Driven, self-motivated and competitive
- Result-oriented with a “go-getter” personality
- Excellent rapport-building telephone communication and negotiating skills
- Strong organization, and time management skills, and attention to detail
- Ability to multi-task - e.g. listen, talk and type
- Team player and able to work autonomously

**Normal working hours**:

- Must be flexible working any 8 hour shift between 8:00 am
- 8:00 pm, and any 5 days Monday
- Friday

**Why**
**join**
**our team**
- Lifeline Canada provides a motivating environment with a passion for caring." Lifeline offers competitive bonus structure and benefits including Group Life Insurance, AD&D, Extended Healthcare, Dental, Income Protection Programs, Employee Assistance Program, Group RRSP, Pension, Education Assistance, and Employee Stock Purchase Plan.

**Compensation***: 43k base, plus bonus

  • Sales Rep

    1 day ago

    Ottawa, Canada Entrust Corporation Full time

    Sales Rep - Commercial Accts (Hybrid) page is loaded Sales Rep - Commercial Accts (Hybrid) Apply remote type Hybrid Eligible locations Canada - Ottawa United States - Shakopee, MN (GHQ) United States - Dallas, TX time type Full time posted on Posted 2 Days Ago job requisition id R002841 Career Growth,...

  • Sales Rep

    4 weeks ago

    Ottawa, Canada Entrust Corporation Full time

    Sales Rep - Commercial Accts (Hybrid) page is loaded Sales Rep - Commercial Accts (Hybrid) Apply remote type Hybrid Eligible locations Canada - Ottawa United States - Shakopee, MN (GHQ) United States - Dallas, TX time type Full time posted on Posted 2 Days Ago job requisition id R002841 Career Growth,...

  • Sales Rep

    3 weeks ago

    Ottawa, Canada Entrust Corporation Full time

    Sales Rep - Commercial Accts (Hybrid) page is loaded Sales Rep - Commercial Accts (Hybrid) Apply remote type Hybrid Eligible locations Canada - Ottawa United States - Shakopee, MN (GHQ) United States - Dallas, TX time type Full time posted on Posted 2 Days Ago job requisition id R002841 Career Growth,...

  • Sales Rep

    4 weeks ago

    Ottawa, Canada Entrust Corporation Full time

    Sales Rep - Commercial Accts (Hybrid) page is loaded Sales Rep - Commercial Accts (Hybrid) Apply remote type Hybrid Eligible locations Canada - Ottawa United States - Shakopee, MN (GHQ) United States - Dallas, TX time type Full time posted on Posted 2 Days Ago job requisition id R002841 Career Growth,...

  • Customer Service Bilingual FR/EN

    4 weeks ago

    Ottawa, Canada Arise Virtual Solutions Full time

    Bilingual French-speakers are needed to provide Customer Service Support for a Roadside Assistance company. This work-from-home opportunity offers flexible scheduling 24 hours-a-day, including weekends. Perfect for fully-fluent bilingual speakers who can deliver premier customer service in French and English – all while working from the safety of your own...

  • Sales Rep

    3 weeks ago

    Ottawa, ON, Canada Entrust Corporation Full time

    Sales Rep - Commercial Accts (Hybrid) page is loaded Sales Rep - Commercial Accts (Hybrid) Apply remote type Hybrid Eligible locations Canada - Ottawa United States - Shakopee, MN (GHQ) United States - Dallas, TX time type Full time posted on Posted 2 Days Ago job requisition id R002841 Career Growth, Flexibility and Collaboration! Entrust is dedicated...

  • Bilingual Receptionist

    1 week ago

    Ottawa, Canada Ideal Roofing Company Limited Full time

    **Ideal Roofing is a leading manufacturer of metal roofing and siding, steel building products, steel decking, steel roofing shingles, steel roofing tiles, roofing and siding trims and flashings. Thus Ideal Roofing offers a building envelope for virtually any kind of building, either agricultural, commercial, industrial, institutional or residential.** **We...

  • Customer Solutions Rep Iv

    4 weeks ago

    Ottawa, Canada DXC Technology Full time

    **_ Responsibilities: _** - Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. - Monitor the service event through completion for compliance. - Manage the service requests of customers through different access channels. - Reviews customer feedback related to customer...

  • Field Sales Representative

    4 weeks ago

    Ottawa, Canada TrendTex Fabrics Full time

    TrendTex Full-time | mid-senior level | Remote **Who We Are**: TrendTex is a leading wholesale distributor of the best quilting and sewing products in Canada! We exclusively represent and distribute Moda, Hoffman California, RJR Fabrics, Benartex, Cotton + Steel, Michael Miller, Shannon, Lewis & Irene, Poppie Cotton and Stof fabrics. With our head office...

  • Sales Rep

    1 week ago

    Ottawa, Canada Entrust Limited Full time

    The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and...

  • Administrative Assistant

    5 days ago

    Ottawa, Canada Vicostone Canada Inc. Full time

    **Full time job only** VICOSTONE in Ottawa (Ottawa Showroom) want to add more team on board part-time position. Front Desk Receptionist essential supporting function to Outside Sale reps with products enquiries, samples requirements from customer, follow -up account, check out status of samples from customers through phone. Summary of essential job...

  • Customer Operations Specialist

    5 days ago

    Ottawa, Canada March Networks Full time

    **Purpose**: Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the...

  • Customer Service Rep 1

    4 weeks ago

    Ottawa, Canada Westlake Royal Building Products Full time

    **Why choose Royal Building Solutions?** - ** SIGN-ON BONUS**: - $500 upon hire and $500 after 6 months of employment - Competitive Benefits Package** FROM DAY 1**: - Structured Retirement Savings Plan plus Company match - Quarterly Bonus Program - Annual Incentive Bonus - Fitness Reimbursement Program - Tuition Reimbursement Program - Employee Assistance...

  • Bilingual IT Service Desk

    4 days ago

    Ottawa, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time €20 - €21

    Position Title: Bilingual IT Service Desk Location: Remote (Ottawa ON K1P 1A4) Expected Duration: 12 months Working Hours: Monday to Friday providing 24-hour supportJob Description: The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...

  • Bilingual IT Service Desk

    3 days ago

    Ottawa, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time

    *Position Title: Bilingual IT Service Desk **Location: Remote (Ottawa ON K1P 1A4)**Expected Duration: 12 months**Working Hours: Monday to Friday providing 24-hour support**Job Description:*The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...

  • Bilingual IT Service Desk

    3 days ago

    Ottawa, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time

    *Position Title: Bilingual IT Service Desk **Location: Remote (Ottawa ON K1P 1A4)**Expected Duration: 12 months**Working Hours: Monday to Friday providing 24-hour support**Job Description:*The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...

  • Bilingual Advancement Coordinator Coordonnatrice ou

    4 weeks ago

    Ottawa, Canada Ottawa Network for Education Full time

    At the Ottawa Network for Education (ONFE) we fuel kids and ignite learning, making sure all children in Ottawa have an equal start every day. ONFE is a charitable organization that collaborates with partners from education, business, government, and the community to develop enriching programs for K-12 students. Working with the four public school boards,...

  • Remote Customer Service Representatives

    4 weeks ago

    Ottawa, Canada Globedex Financial Corp. Full time

    Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we've built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their...

  • Architectural Interiors

    4 days ago

    Ottawa, Canada Advanced Business Interiors Full time

    The **AI Specialist** will be responsible for providing continuous service and support for clients throughout the duration of each project. The AI Specialist will also work closely with team members and sales representatives to ensure all client needs are met and exceeded. It is the responsibility of the AI Specialist to provide effective communication to...

  • Bilingual IT Service Desk

    3 days ago

    Ottawa, ON, Canada BCFORWARD TECHNOLOGIES PRIVATE LIMITED Full time

    *Position Title: Bilingual IT Service Desk **Location: Remote (Ottawa ON K1P 1A4)**Expected Duration: 12 months**Working Hours: Monday to Friday providing 24-hour support**Job Description:*The role involves providing technical support to resolve customer IT problems, incidents, issues, requests, and queries. Collaboration with other support teams or product...