Customer Operations Specialist
1 month ago
**Purpose**:
Reporting to the Manager, Customer Operations, the Customer Operations Specialist will assist with the achievement of corporate goals and objectives by acting in a support role for all customer related issues within the Customer Operations Department. The Customer Operations Specialist interfaces internally with all levels and departments in the organization to ensure that customers' orders are entered in a timely manner and customers' needs are handled in a seamless and professional manner.
**Duties**:
- Resolves problems with a high level of customer service, focusing on customer satisfaction and resulting in a higher level of confidence in the company and our products.
- Liaises with the Sales, Finance, Product Management, Legal and Operations departments to ensure smooth order flow, delivery of product and successful resolution of customer needs (on time delivery and product shortage mitigation).
- Generates all transactions related to order management in SAP as related to overall processes for hardware, software and services product lines.
- Provides pro-forma invoices and certifications for international shipments as required
- Provides shipment confirmations and tracking information to customers as required.
- Functions independently and makes decisions with regards to daily activities and special projects with direction from Department Manager
**Education**:
- College diploma or equivalent combination of education and experience
- At least 2 years' experience as a customer service rep or inside sales rep in a high tech environment
- Demonstrated experience in dealing with customers
- SAP experience in Order Management (SD) is required
- Salesforce (Sales Cloud) experience would be an asset
- Professional demeanour and excellent customer service focus
**Qualifications and Experience**:
- Strong knowledge of MS Office (Word, Excel, PowerPoint)
- Excellent interpersonal, organizational, influencing, and communications skills for customer and inter-company interactions
- Ability to manage customer expectations
- Proactive mindset, with a high desire to resolve issues
- Ability to work
- Independently and as part of a team
- Well under pressure and meet deadlines
- In a fast-paced, dynamic environment, ability to prioritize and multitask
- Attention to detail, investigative, committed to quality
- Ability to maintain composure in stressful situations
- March Networks is an equal opportunity employer and supports a diverse workforce._
To Apply:
-
Customs Specialist
3 weeks ago
Ottawa, ON, Canada Adecco Canada Full timeAdecco is currently hiring for a temporary, full-time Customs Specialist for our client located in Ottawa, ON. As the Customs Specialist , you'll manage shipments, verify compliance, negotiate rates, and maintain SOPs, collaborating with carriers and brokers for smooth operations. The ideal candidate should have experience and knowledge of HTS...
-
Customer Solution Specialist
7 days ago
Ottawa, Canada Rogers Communications Full timeThis is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...
-
Customer Service Specialist
3 weeks ago
Ottawa, Canada BWX Technologies Full time**BWXT Medical Ltd. **_provides its customers, who conduct life-saving medical procedures for patients around the world, the benefit of decades of experience in the development, manufacturing, packaging and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Kanata, Ontario, BWXT Medical Ltd. employs over 300 highly-skilled people in...
-
Customer Service Specialist
2 months ago
Ottawa, Canada Convoy Supply Full time**CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...
-
Customer Service Specialist
15 hours ago
Ottawa, Canada Convoy Supply Full time**CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...
-
Customer Implementation Specialist
2 months ago
Ottawa, Canada Solink Full time**Customer Implementations Specialist** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit...
-
Customer Experience Specialist
2 weeks ago
Ottawa, Canada net2phone Canada Full timenet2phone Canada is seeking a tech-savvy, ambitious, customer-focused individual who likes to solve problems and wants to provide a world class customer experience. As a Customer Experience Specialist, you will join our award-winning team that is obsessed with short wait times, first call resolution, and friendly customer service. You will work with...
-
Customer Solution Specialist
1 week ago
Ottawa, Canada Rogers Communications Full timeThis is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...
-
Customer Solution Specialist
2 weeks ago
Ottawa, Canada Rogers Communications Full timeThis is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...
-
Customer Solution Specialist
7 days ago
Ottawa, Canada Rogers Communications Full timeThis is a **Remote **role which means you get to work from home! At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate...
-
Customer Engagement Specialist
1 day ago
Ottawa, Canada Novartis Full time394819BR **Customer Engagement Specialist**: Canada **About the role** Customer Engagement Specialist - Immunology - Rheumatology Location: Ottawa/Kingston/Sudbury About the role: Psoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately, this has a broad impact on patients that extends beyond...
-
Customer Solutions Specialist
2 months ago
Ottawa, Canada Lucent Marketing Group Full timeDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals. Our company works as the...
-
Customer Care Specialist
1 week ago
Ottawa, Canada Lindsay Maureen & Co Full time**About us** We are a fast paced high customer service real estate team. We strive to creat a real estate legacy for all our clients. Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our...
-
Operations Administrative Specialist
1 week ago
Ottawa, Canada MMIST Full time**Operations** **Administrative Specialist** **Ottawa, ON** Mist Mobility Integrated Systems Technology is a pioneering company in the field of precision aerial delivery and recovery systems including the Sherpa family of GPS guided parafoils, Space Recovery Systems, LaunchPADS Multi-Mission Manager, SkyLink Parachutist Navigation and Situational Awareness...
-
Revenue Operations Systems Specialist
1 week ago
Ottawa, Canada Assent Full timeCompany Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...
-
Revenue Operations Systems Specialist
1 day ago
Ottawa, Canada Assent Full timeCompany Description Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply...
-
Operations Support Specialist
2 weeks ago
Ottawa, Canada WS Audiology EMEA, LATAM & Canada Full timeAt SHOEBOX, we are makers of the world’s easiest-to-use hearing screeners and audiometers. We invented SHOEBOX because we believe that everyone deserves access to hearing healthcare. Everyone. Equally. Join our Operations team! Now hiring an **Operations Support Specialist** for our Ottawa, Ontario office. **What it’s all about**: As an Operations...
-
Operations Administrative Specialist
1 day ago
Ottawa, Canada MMIST Full time**Operations** **Administrative Specialist** **Ottawa, ON** Mist Mobility Integrated Systems Technology is a pioneering company in the field of precision aerial delivery and recovery systems including the Sherpa family of GPS guided parafoils, Space Recovery Systems, LaunchPADS Multi-Mission Manager, SkyLink Parachutist Navigation and Situational Awareness...
-
Revops Specialist
1 week ago
Ottawa, Canada VanillaSoft Full time**Revenue Operations Specialist** Reporting to the Vice President of Marketing, the RevOps Specialist will work closely with members of the Sales and Success teams as well as the marketing team, and appropriate vendors. This role is service-oriented for the organization, providing critical insight and deliverables to the broader VanillaSoft team. The RevOps...
-
Customer Success Specialist
6 days ago
Ottawa, Canada Eperformance Inc. Full time**Description**: To ensure that we continue to offer the best service to our clients, we are currently recruiting for a skilled and motivated **Customer Success Specialist **to join our team to assist customers in planning and understanding the best ways to utilize CRM software or Eperformance products based on the customer’s business needs or business...