Business Operations Manager

2 months ago

Markham, Canada iDriveCareer (iDC) HR Consulting Canada Ltd. Full time

**Job Title: Business Operations Manager**

**Company**:iDriveCareer (iDC) HR Consulting Canada Ltd.

**Job Type**:Full-time Permanent

**Start Date**: ASAP

**Location: Can work from home 2 days a week**; Markham (Steeles & Woodbine)

**Company Overview**

As a **boutique international HR consulting** firm, iDriveCareer (iDC) is founded in 2018 and has been providing **premium career planning & coaching services** to overseas Asian students and young professionals in Canada and Asia. As a start-up HR consulting firm, we’ve established strong track record and branding over the past few years. We pride ourselves on our consulting expertise in career planning, career coaching and talent development related to dynamic industries in North America and Asia, such as Financial Services, Consulting, High-Technology, Health Care and CPG industries. We believe our mission to inspire and help young generations to find out their passion and pursue fulfilling career goals.

**Major Responsibilities**

1. Perform client payment, registration and onboarding process, and provide oversight of daily operations

2. Develop and generate various management reporting and coaching reports by understanding business requirements and performing analysis

3. Handle general or follow-up inquiries from clients about our coaching processes and services

4. Monitor the on-going update of e-learning courses/materials (e.g., video, audio, document)

5. Create/edit marketing materials (e.g., article, flyer, poster) and interact with clients thorough existing or new social media platforms (e.g., WeChat, LinkedIn, XiaoHongShu, YouTube, XiaoETong)

6. Organize various online/offline training seminars and workshops through effective event management and facilitations

7. Perform research on competitors and industry best practices for sponsorship and event planning

8. Build trusting relationships with clients for empowering clients to make consistent efforts during the career coaching process and troubleshoot miscellaneous issues on ongoing basis

9. Coach/train junior staff and support the delivery of ad hoc HR projects (e.g., iDC Moodle, CRM)

**Qualification Requirements**

1. At least 2 years of management experience in fast-paced working environment

2. College diploma or undergraduate degree in Business, Operations or equivalent discipline

3. Excellent customer services, time management, communication and execution skills

4. Organized, responsible and detail-oriented with strong service mind-set, work ethics and can-do attitude; demonstrated quick learner and problem-solver

5. **Flexibility for various working shifts is a must. **Intermedia level of **Excel (PivotTable),** **PowerPoint & Word**; **fluency in Mandarin **is a must.

If you are interested in this opportunity, please send your **resume** and **cover letter**_._

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Management: 2 years (required)

**Language**:

- English (required)
- Mandarin (required)

Work Location: Hybrid remote in Markham, ON

Application deadline: 2023-03-12

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