See more Collapse

Implementation Specialist

1 month ago

Ottawa, Canada Wicket Full time

**Job Title**: Implementation Specialist - Wicket Web

**Department**: Customer Experience

**Reports to**: General Manager, Services

**Term**: Full-Time Permanent

**Job Level**: Intermediate

**Salary range**: $70,000 - $80,000

**Join our team of trailblazers in Association Technology**

Are you ready to make waves in the tech world? At Wicket, we're at the forefront of technological innovation for Associations and Not-for-Profits. As a fully remote team, we're breaking barriers and setting new standards. Join us, and be a part of the tech revolution in the Association and Not-for-Profit space

**About Us**

Wicket offers two main software products. The first is our Member Data Platform (**Wicket Member**), which is the first of its kind and revolutionizes data management for associations. The second is a web and e-commerce platform (**Wicket Web**) that caters to the unique website needs of associations, leveraging the power of WordPress and WooCommerce.

Wicket is the creator of the _world's first_ Member Data Platform (**Wicket Member**), a revolutionary product that has created a new software category. Alongside Wicket Member, Wicket is now bringing to market a productized web and e-commerce platform (**Wicket Web**) built on top of the open-source WordPress Content Management System.

Our customers are forward-thinking Associations and span across nearly every industry; Associations create communities and advocate for a better world for their members. For instance, our clientele includes a think tank for better public policies in Canada and an organization whose members directly impact children’s healthcare. Join us in our mission to transform the way associations operate and engage with their members

Learn about Wicket’s culture, benefits, values, and other opportunities at wicket.io/careers

**About You**

As **Implementation Specialist - Wicket Web**, you will be responsible for designing solutions and meeting business needs through the effective delivery of Wicket’s technology. You will be part of the Customer Experience team and will be committed to the successful onboarding and training of all Wicket Web customers.

You are someone who is willing to go the extra mile to help ensure the Wicket Web platform is exceeding the business goals of our customer. You are a problem solver, a collaborator, and love to find creative solutions to complex problems.

You are organized, efficient, able to manage priorities and communicate effectively with teams across the organization.

**Key Responsibilities**:

- Conduct thorough requirements discovery sessions with clients to understand their business processes, challenges, and goals for implementing the web solution.
- Analyze client requirements and determine the best configuration and customization options within the web platform.
- Collaborate closely with clients to translate their business requirements into actionable implementation plans, ensuring alignment with industry best practices and platform capabilities.
- Leverage in-depth knowledge of tools and technology to configure and customize the web platform to meet client needs effectively
- Produce workflow diagrams, data flow maps, integration diagrams, component wireframes, and feature specifications as part of the customer implementation documentation.
- Lead the configuration of patterns and templates within the web solution to deliver an optimal user experience, while meeting the customer’s business needs.
- Work closely with cross-functional teams, including project management, product, data, and customer support, to ensure seamless integration of the configured solution into the client's environment.
- Collaborate with the Customer Experience team to manage tasks and priorities across client implementations.
- Work closely with client stakeholders and technical teams to define integration requirements, including data mapping, API usage, and the end experience for users.
- Collaborate with cross-functional teams, including product development, to implement and test integration solutions, ensuring seamless interoperability between systems.
- Develop and maintain documentation, including user guides, FAQs, and training materials, to support clients throughout the implementation process.
- Lead training sessions for client stakeholders to ensure a clear understanding of the configured solution and its capabilities.

**Required Skills and Experience**:

- 2 - 3 years experience working in an implementation role with an enterprise SaaS product
- Experience in website product implementations, or a professional services delivery capacity
- Strong experience working with the WordPress Content Management System, including Gutenberg blocks
- Excellent customer-facing communication skills both written and verbal
- Sound technical knowledge
- The ability to multitask effectively
- The ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Excelle

We have other current jobs related to this field that you can find below

  • Implementation Specialist

    2 weeks ago

    Ottawa, Canada Valsoft and Aspire Operating Group Full time

    **Implementation Specialist - Remote - Canada** **Vocantas is currently looking to hire an Implementation Specialist to join the team!** Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely anywhere in Canada. If you are looking for a new challenge and like a high-energy environment...

  • Implementation Specialist

    2 weeks ago

    Ottawa, Canada PureLogic IT Solutions Full time

    Post Sales Implementation Specialist is the primary technical Talent for the Implementation of the various technologies that PureLogic represents. Implementation Specialist works closely with the Sales Engineers, the Sales Engineers and is responsible for actively driving and managing the technology evaluation stage of the sales process, working in...

  • Implementation Specialist –

    5 days ago

    Ottawa, Ontario, Canada Vocantas Full time

    About the Position Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first. Among the Implementation Specialist's duties will be to evaluate, plan, install,...

  • Implementation Specialist

    4 weeks ago

    Ottawa, Canada Aspire Software Full time

    **Implementation Specialist - Remote - Canada** **Vocantas is currently looking to hire an Implementation Specialist to join the team!** If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas. You should be a passionate go-getter with a deep desire to ensure that...

  • Implementation Specialist

    3 weeks ago

    Ottawa, Canada Alio Health Full time

    **Job Title: Implementation Specialist** **Date: January, 30, 2024** **Location: Ottawa, ON** **Remote: Yes** **Business Unit: Health** **Department: Pharma Patient Support** Calian PSP Ltd. has an exciting opportunity to join our dynamic and growing team! This full-time role offers a competitive salary, health and dental benefits as well as a chance...

  • Dayforce Implementation Specialists

    6 days ago

    Ottawa, Ontario, Canada CGI Full time

    Dayforce Implementation Specialists (Payroll and Benefits):Category: Human ResourcesMain location: Canada, Ontario, OttawaPosition ID:JEmployment Type: Full TimeMeet our professionals:Canada-That's CGIPosition Description:Dayforce Implementation Specialist (Payroll and Benefits)Position DescriptionRemote: YesRelocation: NoSecurity Clearance: Eligible for...

  • Implementation Specialist –

    2 months ago

    Ottawa, Canada Vocantas Full time

    About the Position Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first. Among the Implementation Specialist’s duties will be to evaluate, plan, install,...

  • Implementation Specialist –

    3 weeks ago

    Ottawa, Canada Vocantas Full time

    About the Position Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely. The ideal candidate will combine a true passion for technology with a deep desire to ensure that customers always come first. Among the Implementation Specialist’s duties will be to evaluate, plan, install,...

  • Implementation Specialist

    2 months ago

    Ottawa, Canada FigBytes Full time

    **ACT TODAY. INSPIRE TOMORROW.** FigBytes attracts passionate change-makers who are seeking the chance to build a better future and a healthier planet. For this team, personal and professional values are the same - which is why our integrated ESG platform supports organizations around the world with their sustainability goals, connecting data with...

  • Implementation Specialist

    4 weeks ago

    Ottawa, Canada University of Ottawa Heart Institute Full time

    **Start date**: Fall 2023. **Hours of work**: Full-time. 18-month contract with possibility of renewal. **Overview**: **Responsibilities**: - Assist in the implementation, delivery and maintenance of activities outlined in program work plans - Collaborate with community agencies and other team members - Develop and maintain working relationships with key...

  • Implementation Specialist

    2 weeks ago

    Ottawa, Canada University of Ottawa Heart Institute Full time

    **Posted date** - Friday, April 19, 2024**Deadline** - Friday, May 10, 2024**Start date** - TBD**Job type** - Permanent**Work hours** - Full-Time**Competition number** - APF2416**Salary** - Starting at $33/hour, commensurate with qualifications**Number of vacancies** - 2Function **Responsibilities**: - Assist in the implementation, delivery and maintenance...

  • Customer Implementation Specialist

    2 months ago

    Ottawa, Canada Solink Full time

    **Customer Implementations Specialist** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit...

  • Policy Implementation Specialist

    2 weeks ago

    Ottawa, Canada Cowan Insurance Group Full time

    You’re able to balance **attention to detail** and **efficiency** within a fast-paced environment. You’re a **communicator **- strong communication skills both verbally and in writing. You’re **self-motivated** - able to work independently and as a team. If you are nodding yes, this Policy Implementation Specialist role in our Third-Party...

  • Implementation and Application Support Specialist

    2 months ago

    Ottawa, Canada MED2020 Health Care Software Inc. Full time

    **Implementation and Application Support Specialist** **Department(s): Project Management** **Reports to: Manager, Project Management** **Qualifications required**: - Strong working knowledge of MS Server technologies (MSSQL, MS Windows Server) - Project implementation experience would be an asset - Understanding of interface processes, both in batch...

  • Implementation Specialist

    5 days ago

    Ottawa, Ontario, Canada University of Ottawa Heart Institute Full time

    Start date:Fall 2023.Hours of work:Full-time. 18-month contract with possibility of renewal.Overview:Responsibilities: Assist in the implementation, delivery and maintenance of activities outlined in program work plans Collaborate with community agencies and other team members Develop and maintain working relationships with key players in affiliated...

  • Implementation Specialist

    4 weeks ago

    Ottawa, Canada Aspire Software Full time

    **Implementation Specialist - Remote - Canada** **Vocantas is currently looking to hire an Implementation Specialist to join the team!** If you are looking for a new challenge and like a high-energy environment working with innovative technologies, then you'll love it at Vocantas. You should be a passionate go-getter with a deep desire to ensure that...

  • Food Safety Customer implementation Specialist

    6 days ago

    Ottawa, Ontario, Canada LGC Group Full time

    Food Safety Customer Implementation Specialist Full-time Department: Customer Service About LGC Assure: LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of "Science for a Safer World". Our mission is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage...

  • Implementation Manager

    2 months ago

    Ottawa, Canada Intouch Insight Full time

    As an Implementation Specialist, you will be working closely with Customer Success Managers and the Scheduling and Quality Assurance teams and be responsible for configuring all new and recurring mystery shopping and audit programs in our administrative systems, in a timely fashion and to the highest standards. This is a key position within a...

  • Implementation Manager

    5 days ago

    Ottawa, Ontario, Canada Intouch Insight Full time

    As an Implementation Specialist, you will be working closely with Customer Success Managers and the Scheduling and Quality Assurance teams and be responsible for configuring all new and recurring mystery shopping and audit programs in our administrative systems, in a timely fashion and to the highest standards. This is a key position within a...

  • Food Safety Customer implementation Specialist

    3 weeks ago

    Ottawa, Canada LGC Group Full time

    Food Safety Customer Implementation SpecialistFull-timeDepartment: Customer ServiceAbout LGC Assure:LGC ASSURE is a business unit within LGC Group, bound together by the core purpose of “Science for a Safer World”. Our mission is to provide intelligent assurance for our customers and their supply network, primarily in the global food and beverage sector....