Application Support

2 months ago

Red Deer, Canada Red Deer Polytechnic Full time

Position Information

**Position Title**
- Application Support & Development Manager (Information Technology Services)**Position Summary**
- Do you enjoy leading a dynamic team of Database Administrators, Business System Analysts, and Application Specialists through fast-paced information technology services projects? Are you a solution-focused leader with strong communications skills and enjoy collaborating with Architecture and Security, Client Services and Infrastructure teams to ensure successful and on time delivery of enhancements and solutions to information system?

**Position Responsibilities**

**Service Operations Management**
- Oversees and manages the staff in the Application Support and Development section, ensuring optimal operation and function, and that services are provided in compliance with established service level agreements (SLAs) and division policies and procedures
- Coordinates and manages service deliverables and client expectations, ensuring staff compliance with established procedures to ensure prompt and quality service for IT service requests
- Coordinates and manages the analysis, design, development, testing and implementation of new service initiatives
- Coordinates capacity planning and evaluation of new software or development deployments
- Identify operational inefficiencies, opportunities for enterprise solutions, conflicting business practices and integration issues to facilitate better project outcomes

**Strategic Planning for Operations and Development**
- Contributes to the preparation, development, and monitoring of operating and capital budgets, and works with the IT Director and CIO to manage the budget process
- Participates in committees and task forces designed to improve the quality of service to students, faculty and staff, and identify opportunities to expand on sections’ initiatives, and the IT Division as a whole
- Recommends, develops and implements department policies and procedures

**People Leadership**
- Responsible for effective recruitment and selection, retention, coaching, supervision, performance management in compliance with People and Culture policies and procedures, FOIPP, and collective agreements in support of a high performing team
- Facilitates where necessary discipline and dismissal of reporting staff, in consultation with the Chief Information Officer
- Directs the day-to-day operations of direct report(s) providing client interface, direction, expectation and priority setting, and problem-solving assistance

**Required Qualifications**
- Two-year Diploma in Information and/or Computer Technology
- Minimum of 10 years of progressive experience in Information Technology
- Minimum of 5 years’ experience in supervising and coordinating staff

**Preferred Qualifications**
- Four-year degree in Information Technology or Computer Science
- Experience in a post-secondary or education environment
- Demonstrated experience in project management in the IT field

**Salary or Hourly?**
- Salary**Salary**
- $87,103 - $105,875**Benefits and Compensation Information**
- Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.
- Eligibility to access the above mentioned benefits dependent upon the EXEMPT Terms and conditions of Employment and related RDP policies.

**About Red Deer Polytechnic**
- Focused on advancing the economic and social priorities of Alberta, **Red Deer Polytechnic**(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
- Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.- Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our **polytechnic community.**

Posting Detail Information

**Competition Number**
- 2024-E-016**Employment Type**
- Permanent Full-Time**Number of Vacancies**
- 1**Desired Start Date**
- 10/07/2024**Position End Date (if term-certain)**

**FTE**
- 1.0**Hours of Work**
- 8:30 am - 4:30 pm**Open Date**
- 09/13/2024**Close Date**
- 09/30/2024**Open Until Filled**
- No**Note to Applicant**

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